Call Center Operator

AC WD McD; Mulhouse; Sur place; EUR 22 000 - 28 000; Plein temps

Résumé du poste

AC WD McD in Mulhouse, France, is seeking a Call Center Operator to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining the database.

The role involves handling customer interactions, updating records, and upselling services when appropriate, with an emphasis on accurate data entry and reliable problem solving.

Qualifications

• Proficient in relevant computer applications.
• Needed language proficiency.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Some experience in a call center or customer service environment.
• Good data entry and typing skills.
• Knowledge of administration and clerical processes.

Responsabilités

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Connaissances

Computer skills

Language proficiency

Customer service

Call center tech

Experience in call center

Typing speed

Admin processes

Description du poste

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The primary responsibility of the Call Center Operator is to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining the database.

Key Responsibilities

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Experience And Qualifications

• proficient in relevant computer applications
• required language proficiency
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes

Employee Contract Type

Indefinite contract

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!