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A leading customer service firm in Dunkerque is seeking a Call Center Customer Service Specialist. The role focuses on providing prompt and courteous assistance for banking inquiries through various channels. Candidates should have 3+ years of call center or banking experience, excellent communication skills, and a passion for supporting customers. This position requires working flexible hours, including some Saturdays.
Summary of Job Description: Under general supervision and in accordance with established policies and procedures, the Call Center Customer Service Specialist serves as the first point of contact for incoming customer inquiries. This role focuses on providing prompt, courteous, and accurate assistance for routine banking questions, basic troubleshooting, and account support. Responsibilities include handling inbound calls, emails, secure messages related to account access, product information, and electronic banking services such as debit cards, online banking, mobile banking, bill pay, and general customer service inquiries. The Specialist demonstrates the ability to provide a positive customer experience by resolving matters, providing solutions, or escalating complex matters to higher-level support when necessary and works with various lines of business to provide exceptional customer support.
Primary Duties and Responsibilities:
Skill and Abilities Required:
Mandatory Requirements: