Call center agent

Eastmen Human Resources B.V.; France; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading company in the tourism sector is seeking a motivated customer service representative. This role involves managing customer inquiries, processing reservations, and promoting company products. Candidates with strong communication skills and a passion for tourism are encouraged to apply, as they will be part of a supportive team focused on growth and innovation.

Qualifications

• Good verbal and written communication skills are essential.
• Experience in tourism or sales is considered an advantage.
• Availability for a flexible work schedule is required.

Responsabilités

• Manage and resolve requests from customers via phone and email.
• Process reservations and provide accurate information about products.
• Initiate outbound calls to promote the company’s offerings.

Connaissances

Communication skills

Empathy

Team Spirit

Organization

Creativity

Description du poste

The project for which the hiring is done is in the field of tourism, for the largest tour operator in Europe.
Thus, the requirements are:

managing and resolving requests received from customers, both by phone and email
the proposal of suitable offers for the requests/needs of the clients
providing relevant and correct information about the company’s products and services
processing reservations made online, by submitting documents and tracking statuses
checking completed reservations, contacting and informing clients for various situations: due dates, changes, travel documents
the use of systems necessary for daily activity
compliance with work processes and procedures
initiating phone calls in order to promote, convince and sell the company’s products and services.
The Ideal Candidate

to like to communicate with clients, to be attentive to their needs as well as to details
to have good verbal and written communication skills
to want to constantly learn new and different things, to see projects as a challenge and an opportunity to develop
to be an active, organized and structured person, able to coordinate and manage several works at the same time, to have team spirit, to have positive energy, to be empathetic and creative
availability for a flexible work schedule
experience in tourism or sales is considered an advantage
no call center experience is necessary
Company description

We are a company focused on providing contact center services, with big plans for the future, open to new approaches, technologies and solutions. We like bold concepts and innovative ideas, we appreciate creativity and encourage people.
Although we employ people who are on the way to the beginning of their careers, we choose to have with us people interested in different perspectives, with constructive personalities and attitudes, ready and willing to build successful careers and projects together.
We are interested in valuing people within the teams we create together, in order to be prepared both for ongoing projects and for future opportunities.
We value involvement, encourage people with constructive ideas and pursue the achievement of objectives. For us, any trained and motivated employee represents guaranteed success for each party.
In short, we are a career school, one where we grow through feedback and communication. Come with us to grow together!