Business Operations Manager (Outbound Sales)

Sumup; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global FinTech company in Paris is seeking a Business Process Owner to lead the operational design of their outbound sales engine. The ideal candidate has over 5 years of experience, strong data analysis skills, and hands-on knowledge of CRM tools. Join a diverse team committed to empowering small businesses worldwide, with perks including a robust learning budget and a 30-day sabbatical after three years.

Prestations

Annual learning budget of €2000

30 days sabbatical after 3 years

Referral bonus

Qualifications

• 5+ years of relevant experience, especially in project management.
• Proven track record improving sales processes for large teams.
• Hands-on experience with CRM and automation tools.

Responsabilités

• Lead design and implementation of lead management workflows.
• Manage campaign logic and ensure CRM tools are configured correctly.
• Drive adoption of outbound operations improvements.

Connaissances

Project management

Marketing automation

Data analysis (SQL, Snowflake)

Fluency in English

Advanced Excel expertise

Outils

Salesforce

Make

Sidekick

Description du poste

Business Process Owner - (Outbound Sales)

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries rely on SumUp to get paid. To achieve this, we are assembling an excellent team committed to each other and our merchants. You could be the missing link! Help us bring card acceptance to the masses!

In this role, you will lead the operational design, implementation, and optimization of our outbound sales engine.

What you’ll be doing :

• Design and implement lead management workflows, including scoring, routing, and attribution.
• Manage campaign logic and segmentation to maximize conversion and pipeline generation.
• Ensure CRM and outbound tools (e.g., Salesforce, Make, Sidekick) are properly configured, integrated, and aligned with team goals.
• Support the rollout of new processes and automation in collaboration with the Outbound Growth Lead.

Serve as the team’s go-to expert on outbound operations, driving adoption, maintaining clear documentation, and continually optimizing for performance.

What we’re looking for :

• 5+ years of relevant experience (with at least 3 in project management, marketing automation, or business consulting).
• Proven track record of improving sales processes and workflows across large, multidisciplinary teams (300+ stakeholders).
• Hands-on experience with a range of tools (CRM, no-code automation, and AI) and evaluating their business impact.
• Ability to collaborate with technical teams, define requirements, and follow up on delivery, alongside strong data analysis skills (SQL, Snowflake, Salesforce reports).
• Fluency in English (additional French, Italian, German, or Spanish is a plus) and advanced Excel expertise.

Why you should join SumUp :

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup.
• Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education.
• 30 Days Sabbatical : Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.
• Referral Bonus : Earn additional rewards by referring talented individuals to join the SumUp team.

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions based on race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognize that candidates may feel they need to meet 100% of the job criteria to apply. Please note that this is only a guide. If you don’t tick every box, it’s okay too because it means you have room to learn and develop your career at SumUp.