Business Operations Manager - Global Agency Accounts

BD; Grenoble; On-site; EUR 58,000 - 93,000; Full time

Benefits offered by this job

Top Employer 2026 (Europe)

Job summary

BD invites you to join a leadership role focused on optimizing global health operations, coordinating with agencies, donors, and suppliers to drive strategic priorities.

With 8+ years in operations and strong BI capabilities, you will design scalable processes, dashboards, and performance metrics to enable executive decision-making. Travel up to 10% is required, and a bachelor’s or master’s degree is preferred.

Qualifications

• Bachelor’s degree or higher in a related field.
• 8+ years in business operations, commercial operations, strategy, consulting, program management, or global health operations.
• Experience building operating models, governance frameworks, and performance management systems.
• Strong analytical and problem-solving skills with data-to-insight ability.

Responsibilities

• Serve as operational lead supporting Global Agency Accounts.
• Coordinate across global health agencies, donors, NGOs, and partners.
• Develop dashboards, KPIs, and reporting tools for performance tracking.
• Lead cross-functional initiatives and optimize governance and processes.

Skills

Excel

Power BI

Data analysis

Stakeholder management

Cross-functional leadership

Education

Bachelor’s degree in Business Administration

Master’s degree (MBA, MPH, MHA)

Tools

CRM/ERP systems

Forecasting models

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Responsibilities

• Serve as the operational lead and trusted advisor supporting the Global Agency Accounts organization.
• Act as the central coordination point across global health agencies, donors, procurement organizations, NGOs, and strategic partners.
• Drive execution of strategic priorities by translating business objectives into actionable operational plans.
• Lead annual business planning, forecasting, performance reviews, and organizational goal tracking.
• Manage visibility across opportunities, tenders, contracts, partnerships, and funding initiatives.
• Develop executive dashboards, KPIs, reporting tools, and business performance metrics.
• Deliver data-driven insights and recommendations to support strategic decision‑making.
• Lead complex cross‑functional initiatives involving Commercial, Finance, Legal, Regulatory, Supply Chain, Marketing, Medical Affairs, and Regional teams.
• Design and optimize scalable processes, governance frameworks, and operational models to improve organizational effectiveness.
• Drive continuous improvement, digital transformation, and business system optimization while fostering a culture of accountability and operational excellence.

Preferred Requirements:

• Bachelor’s degree in Business Administration, Public Health, International Development, Life Sciences, Supply Chain, Healthcare Management, or a related field.
• Minimum 8 years of experience in business operations, commercial operations, strategy, consulting, program management, or global health operations.
• Demonstrated experience developing operating models, governance frameworks, and performance management systems.
• Proven success leading complex cross‑functional initiatives within a global matrix organization.
• Strong analytical and problem‑solving skills with the ability to transform data into actionable business insights.
• Advanced proficiency with Excel, Power BI, business intelligence, reporting, and performance‑tracking tools.
• Experience building dashboards, KPIs, forecasting models, and executive‑level reporting.
• Excellent project, portfolio, stakeholder, and change management capabilities.
• Strong communication and presentation skills with experience influencing senior leadership and diverse stakeholders.
• Preferred: Master’s degree (MBA, MPH, MHA), experience in healthcare, medical devices, diagnostics, pharmaceuticals, or global health organizations, and familiarity with global donors, procurement agencies, NGOs, CRM/ERP systems, and business transformation initiatives.

Travel: Up to 10% travel required

Base salary €58.000 to €90.000 + variable pay + benefits

BD is proud to be certified as a Top Employer 2026inEurope, reflecting our commitment to creating an exceptional working environment”

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

FRA Grenoble

Additional Locations

CHE Eysins - Business Park Terre-Bonne

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under “Our Commitment to You”.

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role’s specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

€58,000.00 - €92,800.00 EUR Annual