Business Operations Expert for R&D and Medical

Ipsen; Paris; On-site; EUR 90,000 - 120,000; Full time

Job summary

The Ipsen Pharma (SAS) IT R&D and Medical Operations Expert (BOE) role ensures the operations for digital applications and technology solutions within the R&D and Medical domains. You will manage outsourcing, maintenance and support across a multi-provider landscape to deliver stable, compliant services for complex life-sciences applications.

You will drive proactive service improvement, governance and KPI tracking, collaborating with IT and business partners to maximize value and minimize risk

Qualifications

• Proven experience in Service Delivery Management, including outsourcing/vendor governance, SLAs, KPIs, and performance governance for Commercial and Product applications.
• 8+ years of experience on IT application management within R&D and Medical domains.
• 8+ years of SaaS applications technical support, including Vendor management, incident, problem, change management, release upgrade and evolutions.
• Knowledge of data privacy, compliance standards, pharma regulation and security best practices.
• Demonstrated experience working in a global organization, preferably within the biopharmaceutical industry (5+ years).
• Experience system integration (Data interfaces between applications).
• Knowledge on business acumen for commercial & Pharmaceutical product domain within pharmaceutical industries.

Responsibilities

• Proven experience in Service Delivery Management, including outsourcing/vendor management, SLAs, KPIs, and performance governance for Commercial and Product business applications.
• 8+ years of experience on IT application management within R&D and Medical domains.
• 8+ years of SaaS applications technical support, including Vendor management, incident, problem, change management, release upgrade and evolutions.
• Knowledge of data privacy, compliance standards, pharma regulation and security best practices.
• Demonstrated experience working in a global organization, preferably within the biopharmaceutical industry (5+ years).
• Experience system integration (Data interfaces between applications).
• Knowledge on business acumen for commercial & Pharmaceutical product domain within pharmaceutical industries.

Skills

Service Delivery Management

Vendor management

SLA governance

R&D & Medical domain knowledge

Data-driven decision making

Education

Bachelor’s degree in IT

Master’s degree preferred

Tools

ArisGlobal

RxLogic

Veeva PromoMats

Job description

Title:

Business Operations Expert for R&D and Medical

Company:

Ipsen Pharma (SAS)

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description:

The IT R&D and Medical Operations Expert (BOE) plays a critical role by ensuring the operations for digital applications and technology solutions within the organization of R&D and Medical business domain. This position is accountable for managing support, operations for all the applications in this domain within an outsourcing context and multi-application providers, including Maintenance and Support of the business applications. The focus is on maintaining, optimizing and supporting various applications, systems and platforms.

The BOE will be responsible for operations & evolutions of all the perimeters with our partners, ensuring business users satisfaction and driving the maximum value for the Business. The BOE will also drive a strong culture of proactivity by anticipating operational risks, leveraging data-driven insights, initiating continuous improvement actions to enhance service stability, performance and business value.

WHAT - Main Responsibilities & Technical Competencies

Business processes understanding

• Excellent understanding of Business organization’s goals and objectives, processes (Building Facilities) and operations, understand complex data integration between applications in the business domain (Internal & External interfaces).


• Contribute to the analysis of business problems and the translation of business requirements into technical solutions and processes to deliver business operations


• Analyse business operations to determine opportunities to optimize, improve business support and services, automate processes and data flows


• Support development of Business Digital and Tech roadmap

Business stakeholder management

• Participates in technical and business discussions to define service delivery objectives and align with business objectives


• Performs risk analysis and mitigation, coordination with IT Business Partners for demand management and resource planning


• Develops and manages strong relationships with stakeholders at all levels (IT, Business, external partners)


• Works closely with the business functions to establish service delivery requirements and identify the most appropriate solutions

Business services Delivery, continuous improvement, control, monitoring and governance

• Manage the Global application landscape for R&D (Patient Safety, Labs, Medical, (30 SaaS/OnPremise applications).


• Ensures overall operations meet business expectations, internal standards, Manage the outsourcing contract (KPI’s and SLA’s) and provide support expertise


• Define the Continuous improvements plan for the R&D and Medical perimeter with all stakeholders (External providers, outsourcers and IPSEN GDIT and Business)


• Manage release lifecycle for the applications and plan the roadmaps


• Communicates updates to the relevant stakeholders, instances at defined intervals


• Ensure service transition of applications from build to operations.


• Improve the services delivered in the contract to support new business requirements


• Manage partners operational governance (Weekly, Monthly service review and CAB meetings) with the outsourcer


• Manage partners support contract for all applications perimeter for Commercial, Marketing, GPPS and Ethic.

Vendor relationship and contract management

• Monitor the contract lifecycle and services


• Ensures partners meet their service delivery commitments


• Actively pursues opportunities for improving the vendor partnership, contract terms, introduction of innovative services and efficiencies


• Manage all providers governance

Business innovation and continuous improvement opportunities

• Identifies and communicates potential opportunities for Business innovation to IT domains.


• Recommends business process and system changes to innovate and improve efficiency and business outcomes.


• Defines innovation initiatives with IT Business Partners and leads these collaborative initiatives to drive efficiencies and obtain synergies

HOW - Behavioural Competencies Required

PLEASE USE PROMPT TO ADD BEHAVIOURS > Ipsen Job Description Behavioural Competencies Prompt

HOW - Knowledge & Experience

Knowledge & Experience (essential):

• Proven experience in Service Delivery Management, including outsourcing/vendor management, SLAs, KPIs, and performance governance for Commercial and Product business applications


• 8+ years of experience on IT application management within R&D and Medical domains


• 8+ years of experience in SaaS applications technical support, including Vendor management, incident, problem, change management, release upgrade and evolutions.


• Knowledge of data privacy, compliance standards, pharma regulation and security best practices


• Demonstrated experience working in a global organization, preferably within the biopharmaceutical industry (5+ years)


• Experience system integration (Data interfaces between applications)


• Knowledge on business acumen for commercial & Pharmaceutical product domain within pharmaceutical industries


• Expertise on R&D : Monolix (Lixoft), Pirana (Certera) and NonMem (IconPLC).


• Expertise on Medical applications : ArisGlobal, RxLogic, Anju IRMS, Veeva PromoMats and Veeva Platform.


• Experience in observability, automation, AIOps or test automation is an advantage.


• Strong business acumen and ability to convert operational data into risks, priorities and decisions.

Education / Certifications (essential):

• Bachelor’s degree (B.A.) from an accredited institution in IT or project management.


• Master’s degree from an accredited institution preferred


• ITIL certification or equivalent service management experience is preferred.

Language(s) :

• French

Language(s) (preferred):

• English (Fluent)

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