Business Operations Expert for R&D and Medical

Ipsen Pharma (SAS); Paris; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Ipsen Pharma (SAS) seeks a Business Operations Expert for R&D and Medical to optimize service delivery across 30 SaaS and on-premise applications. You will lead IT/Business governance, manage vendors, and align IT services with R&D and Medical objectives in a global, matrix organisation.

The role requires strong experience in outsourcing, KPI/SLA governance, and translating business needs into technical roadmaps.

Competenze

• Bachelor's degree in IT or project management.
• Master’s degree preferred.
• ITIL certification or equivalent service management experience is preferred.

Mansioni

• Provide service delivery management across R&D and Medical applications.
• Manage outsourcing and vendor relationships, KPIs, and SLAs.
• Coordinate the global application landscape for R&D and Medical.
• Define and monitor the continuous improvement plan for applications and services.
• Lead risk analysis and governance with IT partners and stakeholders.
• Communicate updates and manage transitions from build to operations.

Conoscenze

Service Delivery Management

Vendor Management

SaaS Application Support

ITIL

Data Privacy & Compliance

Pharma/Regulatory Knowledge

Global Program Management

Formazione

Bachelor's degree in IT/PM

Master’s degree preferred

ITIL certification preferred

Strumenti

ArisGlobal

Veeva Platform

Monolix

Pirana

RxLogic

Veeva PromoMats

Descrizione del lavoro

Title: Business Operations Expert for R&D and Medical Company: Ipsen Pharma (SAS)

About Ipsen:

IPSEN is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At IPSEN, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society! For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description:

WHAT - Main Responsibilities & Technical Competencies

• Business processes understanding
• Excellent understanding of Business organization’s goals and objectives, processes (Building Facilities) and operations, understand complex data integration between applications in the business domain (Internal & External interfaces).
• Contribute to the analysis of business problems and the translation of business requirements into technical solutions and processes to deliver business operations
• Analyse business operations to determine opportunities to optimize, improve business support and services, automate processes and data flows
• Support development of Business Digital and Tech roadmap
• Business stakeholder management
• Participates in technical and business discussions to define service delivery objectives and align with business objectives
• Performs risk analysis and mitigation, coordination with IT Business Partners for demand management and resource planning
• Develops and manages strong relationships with stakeholders at all levels (IT, Business, external partners)
• Works closely with the business functions to establish service delivery requirements and identify the most appropriate solutions
• Business services Delivery, continuous improvement, control, monitoring and governance
• Manage the Global application landscape for R&D (Patient Safety, Labs, Medical, (30 SaaS/OnPremise applications). Ensures overall operations meet business expectations, internal standards, Manage the outsourcing contract (KPI’s and SLA’s) and provide support expertise Define the Continuous improvements plan for the R&D and Medical perimeter with all stakeholders (External providers, outsourcers and IPSEN GDIT and Business) Manage release lifecycle for the applications and plan the roadmaps Communicates updates to the relevant stakeholders, instances at defined intervals Ensure service transition of applications from build to operations. Improve the services delivered in the contract to support new business requirements Manage partners operational governance (Weekly, Monthly service review and CAB meetings) with the outsourcer Manage partners support contract for all applications perimeter for Commercial, Marketing, GPPS and Ethic. Vendor relationship and contract management Monitor the contract lifecycle and services Ensures partners meet their service delivery commitments Actively pursues opportunities for improving the vendor partnership, contract terms, introduction of innovative services and efficiencies Manage all providers governance
• Business innovation and continuous improvement opportunities Identifies and communicates potential opportunities for Business innovation to IT domains. Recommends business process and system changes to innovate and improve efficiency and business outcomes. Defines innovation initiatives with IT Business Partners and leads these collaborative initiatives to drive efficiencies and obtain synergies

HOW - Knowledge & Experience

• Proven experience in Service Delivery Management, including outsourcing/vendor management, SLAs, KPIs, and performance governance for Commercial and Product business applications 8+ years of experience on IT application management within R&D and Medical domains 8+ years of experience in SaaS applications technical support, including Vendor management, incident, problem, change management, release upgrade and evolutions. Knowledge of data privacy, compliance standards, pharma regulation and security best practices Demonstrated experience working in a global organization, preferably within the biopharmaceutical industry (5+ years) Experience system integration (Data interfaces between applications) Knowledge on business acumen for commercial & Pharmaceutical product domain within pharmaceutical industries Expertise on R&D : Monolix (Lixoft), Pirana (Certera) and NonMem (IconPLC). Expertise on Medical applications : ArisGlobal, RxLogic, Anju IRMS, Veeva PromoMats and Veeva Platform. Experience in observability, automation, AIOps or test automation is an advantage. Strong business acumen and ability to convert operational data into risks, priorities and decisions.

Education / Certifications (essential):

• Bachelor's degree (B.A.) from an accredited institution in IT or project management.
• Master’s degree from an accredited institution preferred ITIL certification or equivalent service management experience is preferred.

Language(s):

French Language(s) (preferred): English (Fluent)

Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons « The Real Us」. La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature.

*Soyons nous-même At Ipsen, each employee makes a real impact. Our teams are passionate about what they do because they care about making a difference in patients’ lives. We invest in our employees to support life-changing projects that create positive impact for patients and society.