Business Operations Expert - Commercial & Ethics

Ipsen; Paris; On-site; EUR 70,000 - 110,000; Full time

Job summary

Ipsen This IT role in Paris leads the operations, governance and continuous improvement of the digital solutions supporting Ipsen’s Commercial, Marketing, GPPS and Ethics functions globally. You will partner with business teams and IT stakeholders to ensure reliable platforms that deliver measurable value.

You will manage SaaS services, vendor relationships and lifecycle governance, balancing regulatory needs with business priorities in a complex environment.

Qualifications

• Significant experience in IT application management, service delivery or business operations in a regulated environment.
• Strong understanding of commercial business processes and experience managing SaaS solutions and vendors.
• Ability to operate across business and technology teams with stakeholder engagement and service improvement.
• Proven skills in applying data and insights to optimise performance and risks.

Responsibilities

• Oversee operational management of a global ecosystem of Commercial, Marketing, GPPS and Ethics applications.
• Translate business requirements into sustainable technology solutions and support operational needs.
• Drive governance, service levels and continuous improvement with external partners.
• Manage application releases, transitions and operational roadmaps.
• Build trusted relationships across business, IT and external partners to align delivery with objectives.

Skills

IT application management

Service delivery

Business operations

SaaS management

Vendor management

Stakeholder engagement

Analytical skills

Application lifecycles

Release management

Bilingual English/French

Job description

Title:

Business Operations Expert - Commercial & Ethics

Company:

Ipsen Pharma (SAS)

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at **https://www.ipsen.com/**and follow our latest news on LinkedIn and Instagram.

Job Description:

IT - Business Operations Expert for Commercial, Marketing, GPPS and Ethics Business Domains

Yes to owning the performance of business-critical digital platforms.
Yes to driving operational excellence across a global application landscape.
Yes to turning technology operations into measurable business value.

We are looking for an IT - Business Operations Expert for Commercial, Marketing, GPPS and Ethics Business Domains to lead the operations, governance and continuous improvement of the digital solutions supporting Ipsen’s Commercial, Marketing, GPPS and Ethics functions globally.

Reporting to the Business Operations Director within Global Digital & IT Operations, you will serve as a key partner across business teams, IT stakeholders and external providers, ensuring that critical applications and services remain reliable, efficient and aligned with business priorities.

You will oversee a portfolio of global applications, driving service performance, managing strategic partners and identifying opportunities to improve processes, enhance user experience and maximise business value.

What you will do

You will lead the operational management of a global ecosystem of Commercial, Marketing, GPPS and Ethics applications, ensuring services are delivered effectively and consistently meet business expectations.

You will work closely with business stakeholders and IT teams to understand priorities, support operational needs and translate business requirements into sustainable technology solutions.

You will drive service excellence through strong governance, vendor management and continuous improvement initiatives, ensuring partners deliver against agreed service levels and performance commitments.

You will oversee application releases, service transitions and operational roadmaps while proactively identifying risks, improving system performance and enhancing business support.

You will build strong relationships across business, IT and external partners, acting as a trusted advisor and ensuring alignment between operational delivery and business objectives.

Most importantly, you will bring a business-focused mindset to technology operations, ensuring digital platforms continue to evolve, innovate and create value for users across the organisation.

What makes you successful

You bring significant experience in IT application management, service delivery or business operations within a complex and regulated environment.

You have a strong understanding of commercial business processes and experience managing SaaS solutions, application services, vendors and outsourced service providers.

You are comfortable operating across business and technology teams, balancing operational excellence with stakeholder engagement and service improvement.

You combine strong analytical skills with a proactive mindset, using data and insights to anticipate risks, optimise performance and drive continuous improvement.

You have experience managing application lifecycles, release activities and service governance frameworks, with a focus on quality, stability and user satisfaction.

You are an effective communicator who can influence stakeholders, build trusted relationships and navigate a global matrix organisation with confidence.

Fluency in both English and French is essential.

Why join us

Yes to a highly visible role supporting critical global business functions.

Yes to owning the performance and evolution of a diverse portfolio of digital solutions.

Yes to working at the intersection of business operations, technology and continuous improvement.

Yes to collaborating with global stakeholders and leading technology partners.

Yes to helping shape a more efficient, innovative and business-focused digital organisation.

Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons « The Real Us*». La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l’inclusion et de l’égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions mais plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d’aménagements ou d’aide pendant le processus de candidature, veuillez en informer l’équipe de recrutement. Ces informations seront traitées avec soin et n’auront aucune incidence sur le résultat de votre candidature. *Soyons nous-même