Business Customer Integration Solutions Manager

Geopost; Issy-les-Moulineaux; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Une entreprise innovante et en pleine croissance recherche un Manager des Solutions d'Intégration Client pour ses services numériques. Ce rôle dynamique implique de définir et de mettre en œuvre la stratégie des services numériques tout en collaborant avec diverses équipes pour améliorer l'intégration des clients dans un contexte international. Vous serez responsable de la gestion de projets complexes, de l'analyse des performances et de la communication des résultats. Si vous êtes passionné par le commerce électronique et que vous souhaitez contribuer à des projets de transformation numérique, cette opportunité est faite pour vous.

Prestations

Télétravail 2 jours/semaine

Voyages occasionnels en Europe

Qualifications

• Minimum de 5 ans d'expérience significative dans les parcours numériques B2B liés aux systèmes IT.
• Compétences en gestion de projet et compréhension des attentes des consommateurs.

Responsabilités

• Définir la stratégie des services numériques et coordonner les besoins des unités commerciales.
• Mesurer et analyser les performances des services pour définir un plan d'action.

Connaissances

Gestion de projet

Compétences en communication

Agilité

Analyse et synthèse

Leadership

Adaptabilité

Connaissance du marché européen CEP

Gestion de la relation client omnicanal

Intérêt pour le multiculturalisme

Formation

Diplôme en gestion ou domaine connexe

Outils

MS Pack-Office (Excel, Word, PPT)

Google Analytics

Jira

Confluence

Figma

Klaxoon / Miro

Description du poste

Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe and is also expanding temperature-controlled solutions for food and healthcare business. In a world of acceleration and transformation, Geopost engages and embraces new e-commerce territories with ESW via Asendia, epicery and Pourdebon.com.

With 57,000 employees, Geopost endeavors to make commerce more convenient, profitable and sustainable for their customers and communities. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).

Part of the La Poste group, Geopost generated a €15.7 billion revenue and delivered 2.1 billion parcels worldwide in 2023.

In the context of its ambitious international growth, the Marketing Digital services team is recruiting a Business Customer Integration Solutions Manager.

Main Project: Customer integration with their IT ecosystem for medium & large businesses

Status: Cadre

Management report: The position is reporting directly to the Shipper Products Manager, in the Marketing Digital services team, based in Issy-Les-Moulineaux, France.

Mission & Responsibilities

1. As Business Owner of group digital solutions, define digital services strategy, roadmap, implementation and international roll out in collaboration with Business Units (BU), IT, Marketing, Design, Operation, Customer Service and Sales teams.
2. Collect, coordinate and challenge BUs’ needs, and identify service improvements using Design Thinking and change management approaches.
3. Specify and formalise requirements and processes.
4. Benchmark competitors’ services, identify opportunities and key differentiators.
5. Drive and report projects delivery in agile methodology cross-functionally with all stakeholders at group and BU level.
6. Define roadmap and prioritize backlog according to business value and feasibility.
7. Participate in roll-out with local and central teams.
8. Coordinate end-to-end tests with BU.
9. Measure and analyse performances of services and commercial ramp up by BU to define action plan accordingly.
10. Maintain the service documentation, and ensure consistency with commercial, operational and IT processes.
11. Be the reference contact for BU’s requests regarding the managed services.
12. Promote actively digital services and create communication support.
13. Create and maintain communication support in collaboration with Marketing promotion team.
14. Design the trainings and train BUs’ trainers.
15. Animate collaborative workshop with international Digital Community.
16. Organize webinars to strengthen group digital services knowledge.
17. Watch digital B2C and B2B market evolutions to propose bold and disruptive prospective roadmap.
18. Develop informed opinion about m-commerce, omni-channel customer relationship, consumer acquisition, consumer engagement, social selling, vocal assistants, chatbots.

Profile and skills required

Passionate about data-driven and process-driven projects, growing e-commerce business and driving change in an international context.

Minimum of 5 years significant experience in B2B digital journeys linked to IT systems EDI & API, with technico-functional and project management skills.

Excellent English & French level, a third language is appreciated.

You must demonstrate strong organisation and agile capabilities.

Skills required

• Project management in transversal position.
• Tools: MS Pack-Office (Excel, Word, PPT), Google Analytics, Jira, Confluence, Figma, Klaxoon / Miro.
• Excellent understanding of consumers expectations in e-commerce and delivery sector.
• Knowledge of CEP European market, omnichannel Customer relationship management.
• Significant experience in digital or IT products in international context.
• Experience in Design Thinking, Product Management and Agile methodologies.
• Excellent interpersonal & communication skills.
• Team player with strong leadership skills.
• High adaptability, ability to cope with complexity and uncertainty.
• Organisation & pragmatism.
• Capacity of analysis and synthesis.
• User satisfaction and business centric.
• Creative and bold.
• Interest for multiculturalism.
• Possibility for home office 2 days/week.
• Occasional travel mainly in Europe to be anticipated (2 days per month).