Bras Droit CEO - INT - 072025

Faks; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player in travel and tourism is seeking enthusiastic Tour Coordinators to join their dynamic team in Paris. This role offers the chance to engage with travelers from around the world, ensuring exceptional experiences at iconic landmarks. You'll be the first point of contact, providing outstanding customer service and support to both guests and guides. With a focus on organization and teamwork, this position promises a rewarding adventure in one of the world's most beautiful cities. If you have a passion for culture and a knack for communication, this opportunity is perfect for you!

Prestations

Training and Development Opportunities

Dynamic Multicultural Team

Flexible Working Hours

Competitive Salary

Qualifications

• Strong customer service skills and a positive attitude are essential.
• Good level of English required; additional languages are a plus.
• Knowledge of Paris and its landmarks is beneficial.

Responsabilités

• Welcome and assist guests at tour meeting points.
• Manage venue tickets and ensure smooth tour operations.
• Collaborate with guides to facilitate punctual tours.

Connaissances

Customer Service

English Communication

Organizational Skills

Teamwork

Problem Solving

Outils

CRM Systems

Description du poste

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Description de poste

Job Title : Tour Coordinator

Company : City Wonders Ltd.

Location : Paris / Versailles, France

Job Type : Full time CDD.

Your new adventure begins!

City Wonders is a leading, award-winning tour operator based across cities in Europe and America, known for providing guided tours to travelers seeking an authentic French experience. We specialize in expertly crafted tours of France's iconic landmarks, delivering extraordinary experiences with a focus on history, art, and culture. We are currently looking for passionate and hard-working Tour Coordinators to join our growing team in Paris.

As a Tour Coordinator, you will be responsible for welcoming and assisting guests and managing our meeting points for guided tours of the most iconic landmarks in Paris and Versailles, ensuring exceptional customer experiences, and fostering a high level of satisfaction among our travelers that is reflective of City Wonders' world-class standards.

What will you be responsible for in City Wonders?

• Provide an excellent level of customer care at our tour meeting points, listening to guests' queries and assisting them with any request they may have.
• Work closely with City Wonders guides and Tour leaders to aid them in ensuring a smooth and punctual start to the tour.
• Responsible for signing in guests and creating groups ready to be assigned to City Wonders guides and Tour Leaders.
• Manage, collect and distribute venue tickets amongst guests and guides.
• Interact with customers and address their questions, concerns, and needs in a friendly and professional manner.
• Filling out tour report and escalating issues in a timely manner.
• Work collaboratively with colleagues across functional and geographic boundaries.

Have you got the City Wonders skills and fit?

An upbeat and positive mentality is essential, first impressions count, and our coordinators are usually the first interaction the customer has with City Wonders.

A strong work ethic and respect for time.

A good level of English is essential (additional languages are a plus) with excellent verbal communication skills.

Some knowledge of the city and its surrounding regions, including popular tourist destinations, historical landmarks, and local customs.

Ability to provide quick solutions to operational problems that may occur.

Strong organizational and time management skills to ensure smooth operation of tours.

Ability to work in a team and foster team spirit.

Basic understanding of back office / CRM is a plus.

Exceptional customer service skills with a positive and friendly attitude are essential.

Flexibility to work weekends and holidays as required.

What can City Wonders provide its Tour Coordinators with?

6-month contract with a competitive salary.

Training and development opportunities to enhance your customer care skills.

The opportunity to work with a dynamic and multicultural team.

The chance to meet and look after guests from all over the world.

How to apply :

If you're passionate about Paris with a strong desire to work in travel and tourism, we want to hear from you! Submit your CV