Branch Operations Supervisor

Indie Campers; Toulouse; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Une entreprise innovante et en croissance rapide, spécialisée dans les voyages, recherche un passionné de voyages pour un poste d'agent de service client à Toulouse. Le candidat idéal doit avoir une expérience dans le secteur, être bilingue en français et en anglais, et être disponible pour travailler les weekends et jours fériés.

Prestations

Opportunités de développement de carrière

Formation continue

Organisation des horaires fixe

Équipe jeune et dynamique

Voyages gratuits pour découvrir Indie

Qualifications

• Expérience en tourisme, hôtellerie, vente au détail ou location de voiture est souhaitable.
• Fluent en français et en anglais (obligatoire).
• Permis de conduire valide et capacité à conduire un campervan.

Responsabilités

• Gérer les réservations et accueillir les clients lors des check-ins et check-outs.
• Prendre en charge la flotte et s'assurer des réparations nécessaires.
• Former et superviser l'équipe.

Connaissances

Service client

Organisation

Résolution de problèmes

Compétences en communication

Description du poste

We’re looking for a travel enthusiast with a passion for guest service for our depot in Toulouse - Miremont . You’ll be the face of our company, reporting directly to the BeNeFraOperations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans & depot in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need;
• Assist in training, supervising, and coaching your team;
• Booking activities control, manage stock, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Preparing and cleaning our campervans;
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You’re fluent in Frenchand English (mandatory);
• You’re eligible to work in France, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work weekends and national holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
• Continuous training and coaching to develop the skills that matter to you;
• Schedules fixed in advance, with weekends and holidays being rotated between team members;
• Compensation package that includes Performance and Referral bonuses;
• Free Road Trips, so you can experience Indie first-hand trips around the US and Europe.