Branch Operations Supervisor

Indie Campers; Nice; Sur place; EUR 25 000 - 40 000; Plein temps

Résumé du poste

Une entreprise innovante et en pleine croissance recherche des passionnés de voyages pour rejoindre son équipe à Nice. Dans ce rôle, vous serez le visage de l'entreprise, responsable de l'accueil des clients et de la gestion des réservations. Vous aurez également la responsabilité de maintenir la flotte de camping-cars et d'assurer un service client exceptionnel. Rejoindre cette entreprise dynamique vous permettra de bénéficier de formations continues et d'un package de compensation incluant des primes de performance. Si vous êtes organisé, responsable et aimez le contact direct avec les clients, cette opportunité est faite pour vous.

Prestations

Formations continues

Primes de performance

Voyages gratuits

Qualifications

• Expérience dans le service client et l'hôtellerie est souhaitable.
• Doit être capable de conduire un camping-car et avoir un permis de conduire valide.

Responsabilités

• Gérer les réservations et accueillir les clients lors des check-ins et check-outs.
• Surveiller l'entretien et la réparation des camping-cars.

Connaissances

Service client exceptionnel

Compétences en résolution de problèmes

Organisation

Compétences en communication

Formation

Expérience en tourisme, hôtellerie, vente au détail ou location de voitures

Description du poste

We’re looking for people with an outstanding customer service passion for our depot in Nice - France . You’ll be the face of a role model for our company, reporting directly to the France & Belgium Area Operations Manager , with the goal of demonstrating top customer care, maintaining the fleet of campervans in neat conditions, and showing accountability of each important instance that need to be led to ensure flawlessly functioning of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need;
• Assist in Training, supervising, and coaching your team;
• Booking activities control, manage stock, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Preparing and cleaning our campervans;
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You’re fluent in French and English (mandatory);
• You’re eligible to work in France, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work weekends and national holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.