Branch Operations Supervisor

Indie Campers; Lyon; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Join a dynamic and innovative company as a customer service representative in Lyon, where your passion for travel and guest service will shine. In this role, you will be the face of the company, ensuring exceptional customer experiences while managing a fleet of campervans. You'll handle reservations, supervise your team, and ensure smooth operations at the depot. This is an exciting opportunity to grow within a young company that values your contributions and offers career development opportunities. If you love travel and customer service, this position is perfect for you!

Prestations

Performance and Referral Bonuses

Career Development Opportunities

Continuous Training and Coaching

Free Road Trips

Qualifications

• Experience in customer-facing roles, especially in tourism or hospitality.
• Strong communication and problem-solving abilities are essential.

Responsabilités

• Manage reservations and coordinate team activities for smooth operations.
• Supervise and train team members while ensuring fleet maintenance.

Connaissances

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Formation

Experience in Tourism or Hospitality

Valid Driver's License

Description du poste

We’re looking for travel enthusiasts with a passion for guest service for our depot in Lyon - Saint-Quentin-Fallavier . You’ll be the face of our company, reporting directly to the Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, organize and perform vehicle check-ins and check-outs, and coordinate the team’s activities;
• Training, supervising, and coaching your team;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
• Control workforce planning, manage inventory, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Assisting in reselling campervans, preparing and showing them to prospective buyers

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You have great communication skills
• You’re eligible to work in France, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work on weekends and public holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organized and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations, or transitioning to an HQ role in Lisbon;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience 1st hand trips around the US and Europe.