Bilingual Cybersecurity Tech Support Specialist (Remote)

Hornetsecurity

Hem

Remote

EUR 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Flexible remote work policy

100% transit costs covered

Meal vouchers €10/day

Inter-company daycare access

Job summary

Hornetsecurity is seeking a bilingual Cybersecurity Technical Support Specialist (French/English) to assist business clients with email security solutions. You will diagnose issues, guide configurations, and collaborate with product teams to improve the user experience. This full-time CDI role offers remote work flexibility and an international, cosmopolitan team.

English and French fluency are essential. Join us to deliver exceptional support from the first touchpoint and help strengthen

Qualifications

Strong understanding of basic network protocols and email security.
Excellent logical, analytical, and problem-solving skills.
Customer service orientation with the ability to manage high-level clients under pressure.
Experience troubleshooting SMTP issues on Hornetsecurity products.
Professional proficiency in English and French – any additional language is a plus.

Responsibilities

Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly regarding system configuration, product features, and bugs/improvements.
Build personalized customer relationships by delivering an exceptional client experience.
Escalate incidents to the development team and ensure their follow-up until resolution.
Communicate customer feedback to the product development team.