Bilingual Customer Support Agent - Greece

Cross Border Talents; Lille; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player in telecommunications is seeking a Customer Service Representative ready to embrace a new chapter in Greece. This role offers the opportunity to work in a vibrant international environment, providing exceptional support to customers while enjoying the beautiful Greek lifestyle. With a focus on customer satisfaction, you will handle various queries and contribute to a positive team atmosphere. Relocation support, ongoing training, and opportunities for growth within the company make this an exciting career move for those looking to thrive in a dynamic setting.

Prestations

Relocation package

Private health insurance

Ongoing training and development

Assistance with housing

Competitive compensation

Qualifications

• Fluency in one of the specified languages plus English is essential.
• Strong communication and interpersonal skills are required.

Responsabilités

• Deliver professional customer support via phone, chat, or email.
• Resolve inquiries related to products, orders, or technical issues.
• Collaborate with team leaders to improve performance.

Connaissances

Fluent in one of the required languages

Strong communication skills

Customer-focused attitude

Problem-solving skills

Description du poste

Location : Athens, Thessaloniki or Chania, Greece (On-site or Remote - Relocation Included)

Language Requirement : Fluent in one of the following languages :

Czech, Danish, Dutch, French, German, Hebrew, Italian, Polish, Portuguese, Slovak, or Spanish

Advanced English

Contract Type : Full-time

Why Greece? Why This Role?

Ready for a new chapter in your life and career? Join a global leader in the telecommunications industry and embrace the unique blend of ancient history and vibrant modern life that Greece offers.

Imagine finishing your workday with a sunset over the Aegean Sea, exploring ancient ruins on weekends, or enjoying world-famous Greek cuisine after hours. With more than 3,000 islands, a warm climate, and a lower cost of living, Greece offers a lifestyle that balances personal wellbeing with professional growth.

This is your chance to work with international teams on impactful customer service projects, while living in one of the most beautiful countries in Europe.

Your Mission

As a Customer Service Representative, you will be the first point of contact for users, handling a range of queries and providing exceptional support in your native language. Your role is essential in ensuring customer satisfaction and maintaining the companys reputation for excellence.

Key Responsibilities

Deliver professional and empathetic customer support via phone, chat, or email

Resolve inquiries related to products, orders, accounts or technical issues

Provide accurate and timely information while maintaining high service standards

Adapt to new tools and systems quickly to support a variety of projects

Collaborate with team leaders and quality teams to improve performance

Contribute to a positive team environment and uphold the values of cultural diversity

What We Are Looking For

Fluent in one of the required languages + English

Strong communication and interpersonal skills

Willingness to relocate to Greece (with full support provided)

Customer-focused attitude with problem-solving skills

EU citizenship or valid EU work permit

For some projects : higher technical skills or B2B cloud experience

For specific roles : Minimum age of 21 years

What Is Offered

Relocation package including flight ticket, 2-week hotel accommodation, and airport pickup

Assistance from a real estate agency to find long-term housing

Full-time contract with competitive compensation

Private health insurance

Ongoing training and development

Opportunities to grow within the company

A vibrant, international work environment

Remote work option available for specific roles

Note : Details about the client, project, and compensation are confidential and will be shared during the recruitment process.