Benefits Analyst Work From Home

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By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us where your career is a force for good!

Job Description :

Joining the American Red Cross is a unique experience; it’s as much about how you feel as what you do. You become a vital part of the world's largest humanitarian network, joining a team of welcoming, exceptional yet unassuming individuals. Our diverse yet united community grows careers within a movement that makes a difference—helping communities, aiding individuals, and changing lives for the better.

As a force for good, you'll have mentors to support your growth along a meaningful career path. Your work aligns with a mission bigger than ourselves. While caring for others, you'll also be cared for through competitive pay and benefits. We respect who you are outside of work as much as what you do at work.

What You Need to Know (Job Overview) :

You will be the first point of contact for benefit escalations, HR inquiries, and guidance on plan provisions, including Health and Welfare, Defined Benefits, and Defined Contribution plans. The analyst will also focus on continuous improvement in benefits administration.

Your primary responsibilities include reviewing employee communications, client acceptance testing, resolving HR tickets, researching and responding to appeals, data analysis, and conducting audits. You should be able to analyze data, predict trends, summarize findings, and make recommendations.

This role can be located anywhere; however, if on the West Coast, you must be willing to work primarily East Coast hours (i.e., 6 of 8 hours).

• Administer non-union employee benefit programs and ensure compliance with plan provisions and organizational guidelines.
• Serve as the primary contact for benefit escalation tickets.
• Assist with RFI, RFP processes, and implementation of new benefit offerings.
• Develop and maintain process documentation and procedures.
• Monitor employee hours for compliance with federal mandates (e.g., ACA 30-hour rule).
• Prepare regulatory notices and ensure timely communication to plan participants.
• Ensure procedures and vendor requirements are current and compliant.
• Address escalated participant and retiree complaints and manage vendor relationships.
• Maintain the integrity of plan participant data and ensure accurate administration.
• Support SOC1 analysis, annual audits, and plan document reviews.
• Assist with retiree medical program valuation reports and work with administrators and actuaries.
• Perform other duties as assigned within the Total Rewards department, including projects.

The salary range for this position is $50,000 - $60,000. We do not offer an annual bonus for this role.

Note: Salary is aligned to geographic location; specific details will be discussed during the screening process. The job posting will remain open for at least five business days.

What You Need to Succeed (Minimum Qualifications) :

• Minimum 2 years of related experience or equivalent education and experience.
• Knowledge of HR principles, practices, and standards; excellent communication skills; intermediate Excel skills.
• Willingness to travel approximately six times a year.
• Combination of education and experience satisfying minimum requirements; management experience cannot substitute.

What Will Give You the Competitive Edge (Preferred Qualifications) :

• Experience with HR ServiceNow ticketing system.
• Experience supporting benefits in organizations with 5,000+ employees.

Benefits for You :

Our comprehensive benefits include:

• Medical, Dental, Vision
• Health and Flexible Spending Accounts
• PTO starting at 15 days/year
• 11 paid holidays
• 401(k) with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability insurance
• Service awards and recognition

Apply now! Join us and make your career a force for good!

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or other protected characteristics.

We consider applicants with arrest or conviction records in accordance with applicable laws.

We are proud partners of Employers of National Service, connecting service alumni with employment opportunities.

Interested in volunteering? Visit our website to learn more about our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here.

Required Experience :

Key Skills

Sales, Customer Service, Microsoft Office, Benefits Administration, Human Resources, and related skills.