Bell Attendant

Accor; Issy-les-Moulineaux; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A vibrant hospitality group is seeking a friendly and professional guest services staff member to greet and welcome guests, assist with their luggage, and ensure a positive hotel experience. The ideal candidate must have experience in hospitality and be fluent in English, with additional languages preferred. Enjoy perks like free stays at other hotels and discounts at bars and restaurants.

Prestations

Ten free nights at 25hours hotels annually

Discounts at bars, restaurants, and hotels worldwide

Access to partner offers and staff events

Qualifications

• Experience in a similar role.
• Ability to inspire staff and guests.
• Good written and spoken English.
• Knowledge of additional languages is preferred.

Responsabilités

• Greet and welcome guests warmly.
• Assist guests with luggage.
• Ensure all luggage is stored and delivered efficiently.
• Keep lobby and driveway clean.
• Document deliveries and messages accurately.

Connaissances

Guest relations

Fluent English

Excellent communication

Knowledge of local attractions

Description du poste

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At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here, our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Our colleagues become storytellers. With a view of the Museum of the Future near Dubai International Financial Center, everyone will find their way to us. We enjoy spending time together outside of work and are a colourful, diverse, professional team with a friendly, informal culture.

Job Description

How does your working day look like …

1. Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression.
2. Assist guests with luggage, ensuring timely and efficient handling to and from rooms.
3. Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay.
4. Ensure all luggage is tagged, stored, and delivered in a timely and efficient manner.
5. Regularly inspect luggage storage areas to ensure they are clean, organized, and safe.
6. Handle and store guests' packages with care, ensuring they are delivered promptly to the recipient.
7. Bike and Trolley Maintenance & Cleaning: Ensure all hotel bikes are clean, in good condition, and ready for guest use. Regularly inspect, clean, and maintain trolleys. Keep the lobby and driveway clean and organized. Provide coverage for the hotel driveway, greeting guests, assisting with luggage, and supporting valet traffic management.
8. Ensure all guest interactions are positive, warm, and personalized, creating lasting memories and exceptional service.
9. Use positive body language and maintain an approachable, friendly demeanor at all times.
10. Keep the lobby, entrance, luggage areas, and driveway spotless and welcoming. Ensure all equipment is clean and in good working order.
11. Administration & Record-Keeping: Document luggage storage, deliveries, and guest messages accurately. Keep updated on daily operations, including occupancy and VIP guests. Assist with training new team members and contribute to a positive team culture. Follow all health, safety, fire, and hygiene policies and respect guest privacy and security protocols.

Qualifications

Your personality counts more than your CV …

1. You’ve gained experience in a similar role, and can speak English fluently.
2. You can inspire your fellow staff and guests, know your way around town, and have tips for partying.
3. You’re a doer, willing to admit mistakes and learn.
4. You bring character as well as abilities.
5. You have good written & spoken English skills. Additional languages (Russian, Spanish, German, Chinese, etc.) are preferred.
6. You are well-trained in guest relations and hospitality communication.
7. You project a smiling, helpful attitude and provide courteous, professional service.
8. You stay informed about hotel services, local attractions, and events to assist guests effectively.
9. You offer personalized recommendations on hotel offerings and local activities.

Additional Information

What’s in it for you …

1. Enjoy ten nights a year at other 25hours hotels for free as an employee.
2. Benefit from discounts at our bars, restaurants, and hotels worldwide through Ennismore.
3. Access offers from our partners and participate in staff parties and events.
4. Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. Check our Blog for more info. Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.