BALENCIAGA – CDD – Client Development Project Manager (F / M

BALENCIAGA S.A.S.; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Rejoignez BALENCIAGA S.A.S. en tant que responsable de la stratégie client au sein du département Client Development & VIC. Vous serez chargé de collaborer avec diverses équipes pour optimiser la croissance des clients et assurer l'activation en magasin. Ce rôle exige une expérience mûre de 3 à 5 ans dans un domaine similaire, ainsi qu'une maîtrise du français et de l'anglais.

Qualifications

• 3-5 ans d'expérience dans un rôle similaire.
• Fluent en français et anglais.
• Excellentes compétences organisationnelles.

Responsabilités

• Développer la stratégie client en collaboration avec différentes équipes.
• Surveiller les performances contraignant les VIC KPIs.
• Coordonner les budgets régionaux pour l'exécution d'événements.

Connaissances

Adaptabilité

Attention aux détails

Travail d'équipe

Esprit entrepreneurial

Description du poste

You will join the Client Development & VIC Department and will be responsible for developing the client strategy, working closely with key departments such as Data & Analytics, Insight Team, Direct Marketing, Training, and Merchandising teams.

How you will contribute

• Partner with Data & Analytics to identify key client growth opportunities and collaborate with Retail Performance to set sales targets.
• Work with the Insight team to ensure retail activation and gifted clients align with the global client vision and development strategy to grow clients across segments.
• Lead the 1:1 clienteling strategy in partnership with the Direct Marketing team, defining target regions for Activation & Gifting and driving results with regional teams.
• Collaborate with training and merchandising to develop and implement a rollout plan for all client development activations, ensuring accuracy, simplicity, and adoption across retail stores, including key regional stakeholders.
• Work with the Insight team to monitor client clustering through the clienteling app, improving targeting and outreach strategies throughout the year.
• Support regions in defining and executing local strategies, focusing on key markets.
• Conduct monthly client performance reviews with regional teams to drive actionable insights and decisions.
• Monitor VIC KPIs, flagging inactive or dormant VICs, and ensure they are integrated into store tasks with assigned SAs.
• Coordinate regional and HQ budgets to ensure the successful execution of in-store events and gifting initiatives.
• Monitor regional results and provide insights to the Client Development and local teams.
• Develop and oversee dashboards with the Insight team to track KPIs and inform action plans.
• Lead regional efforts, leverage synergies, and promote user adoption of platforms in collaboration with the IT & Kering teams.
• Research and benchmark new features and technological developments.
• Work with the Insight team to develop, implement, and monitor VIC and client development dashboards tailored to regions, facilitating specific action plans.

Who you are

• Possess 3-5 years of experience in a similar role.
• Adapt quickly to changing environments.
• Exhibit excellent attention to detail and organizational skills.
• Motivated by being a team player.
• Have an entrepreneurial spirit and a passion for challenges.
• Fluent in French and English.

Why work with us?

Balenciaga is committed to supporting your professional growth within the House or the Kering group. We empower leaders to create, build, and sustain high-performing teams that excel in execution. We aim to help every employee reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga fosters a diverse workforce, believing that diversity in all its forms enriches the workplace and enhances our client experience. As an Equal Opportunity Employer, we welcome all applications and select candidates based on competencies and brand alignment. We are dedicated to setting people up for success, and our interview process includes discussions on how to excel within our company.

Job Details

• Type: Fixed Term
• Start Date: 2025-07-01
• Schedule: Full-time
• Organization: BALENCIAGA S.A.S.