AVP, Insurance Sales Manager

Goosehead Insurance; Fay-aux-Loges; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading insurance provider in Centre-Val de Loire is seeking an experienced Call Center Sales Manager to lead a high-performing team. You will drive sales strategies, oversee operations, and ensure compliance with regulations. The ideal candidate has over 5 years in insurance and experience managing sales teams in a dynamic environment. Offers a competitive salary and benefits.

Qualifications

• 5+ years’ experience in Property & Casualty (P&C) insurance products.
• 3+ years’ experience managing call center sales teams.
• Proficient in MS Word, Excel, and PowerPoint.

Responsabilités

• Lead a team focused on selling insurance products.
• Oversee daily sales operations and performance.
• Design and implement training programs.

Connaissances

Strong verbal and written communication skills

Strong interpersonal skills

Project management skills

Analytical skills

Time management

Formation

Bachelor’s degree in Business, Management, or related field

Outils

Salesforce

Five9

CCaaS platforms

Description du poste

Core Functions & Responsibilities

• Lead a high-performing team of Call Center professionals focused on selling insurance products to customers within the mortgage servicing portfolio. Manage performance, foster development and provide mentoring to employees.
• Oversee daily sales operations, ensuring alignment with business objectives and service standards.
• Build a results-driven sales culture within a call center environment, emphasizing performance, accountability and continuous improvement.
• Drive high conversion rates across both portfolio-based and consumer-direct lead channels.
• Maintain a deep knowledge of Property & Casualty (P&C) insurance products to support team effectiveness and customer satisfaction.
• Consistently meet or exceed production goals and budget expectations related to insurance sales performance.
• Set clear productivity benchmarks, monitor performance through reporting and allocate resources to achieve or surpass established targets.
• Ensure adherence to insurance compliance standards and recommend policy updates as needed.
• Maintain full compliance with State and Federal regulations, including RESPA and TCPA requirements.
• Prepare and deliver regular production and performance reports to senior leadership.
• Design and implement insurance-specific training programs, including ongoing development initiatives to ensure consistent team readiness.
• Collaborate with the Marketing team to develop and execute campaigns that drive lead generation and sales volume.
• Lead and/ or participate in team projects and initiatives including the development of new sales strategies through collaborative planning and performance analysis.
• Develop domain knowledge of Fay’s business to include an understanding of organizational goals and objectives.
• Maintain broad influence through ongoing development of relationships across the organization.
• Ensure compliance with Fay’s policies, processes and practices to include successful completion all department and company required training.
• Maintain a current working knowledge of federal, state and local regulations.
• Ensure audit and control processes are current and followed in compliance with Fay’s policies, department objectives, federal and state requirements.
• Role model ethical standards, professionalism and code of conduct.
• Ensure demonstrated behaviors align with Fay's Values and Operating Principles.
• Perform other duties and responsibilities as assigned.
  
  

Qualifications Required

• Bachelor’s degree in Business, Management or a related field (or equivalent combination of years of experience with High School diploma/ GED)
• 5+ years’ experience in Property & Casualty (P&C) insurance products and sales strategies
• 3+ years’ experience managing people and leading call center sales teams in a fast-paced, dynamic environment
• Proficient in using CCaaS platforms to enhance customer engagement
• Experience using Salesforce, Five9, carrier portals and similar industry-standard tools
• Strong skills and experience in MS Word, Excel and PowerPoint
  
  

Skills & Abilities

• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching and performance management
• Demonstrated ability to foster an environment of positive employee engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values and priorities
• Strong project management skills
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude
  
  

Physical Demands & Work Environment

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. While performing the duties of this job, the employee is required to sit as well as work at a computer for extended periods of time, utilizing a keyboard and mouse. The employee should be able to communicate by telephone, email and face-to-face.