Atlassian Consultant

Idalko; Île-de-France; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career progression and training

Competitive compensation with country‑

Certifications support

Friendly, collaborative team

Job summary

Idalko is seeking an Atlassian Senior Consultant focused on Service Management to design and optimize service delivery using Jira Service Management and related Atlassian tools for diverse clients, from growing teams to enterprises.

You will map current processes, configure workflows and SLAs, guide platform implementations, and mature incident/change/problem management. Fluency in French and English is required; a flexible hybrid work setup and training opportunities are offered.

Qualifications

• Proven experience with Jira and Confluence (Cloud or DC).
• Ability to analyze workflows and design configurations.
• Experience leading projects and engaging with decision-makers.
• French language plus English for international clients.
• Willingness to learn, share knowledge and mentor others.
• Experience with Bitbucket, Bamboo, Forge, or scripting.
• Certifications in Atlassian, ITIL, SAFe, or project management.
• Strong interest in process improvement or change management.

Responsibilities

• Design service management solutions for clients.
• Lead implementation of Jira Service Management and related tools.
• Define workflows, service catalogs, and SLA tracking.
• Guide clients through platform configurations and deployments.
• Mature service management practices including incident, change, and problem management.
• Help teams deliver services efficiently and improve user experience.

Skills

Workflow analysis

Project leadership

Bilingual FR/EN

Process improvement

Change management

Stakeholder engagement

Knowledge sharing

Education

Atlassian certifications

ITIL certification

SAFe certification

Project management certification

Tools

Jira

Confluence

Bitbucket

Bamboo

Forge

Scripting

Job description

At Idalko, we believe that technology is only truly powerful when it helps people work better. That’s why we support knowledge-driven teams in reaching their full potential, by connecting the right tools to the right workflows. We start by listening, think along to improve processes, and deliver solutions that genuinely work for the people using them.

We’re an international team of nearly 50 colleagues, with offices in Belgium, the Netherlands, and France. We specialize in digitalization tools like Atlassian ecosystem (Jira, Jira Service Management, Confluence, Bitbucket, Bamboo, etc.) and we support our clients in every aspect of these platforms. No one‑size‑fits‑all solutions, just what works best for each customer.

Our culture is all about real collaboration. We share ideas, help each other grow, and celebrate wins together. No egos, no micromanagement, just people committed to doing meaningful work, together.

The Role You’ll Play as an Atlassian Senior Consultant

As an Atlassian Consultant focused on Service Management, you help organizations design and improve their service management ecosystem using Jira Service Management and related Atlassian tools.

You work with a variety of clients, ranging from growing organizations to large enterprises that want to modernize their service delivery.

Your work often begins with understanding how services currently operate:

• How incidents are handled
• How service requests flow through the organization
• How knowledge is shared
• How teams collaborate across IT and business units

From there, you help design service management solutions that support clear processes, strong governance, and scalable service delivery.You will guide clients through the implementation of service management platforms, define workflows and service catalogs, configure SLA tracking, and ensure teams have the visibility they need to manage services effectively.

In many cases, you also help organizations mature their service management practices, introducing better incident management, change management, problem management, and service request processes.

Your goal is to help teams deliver services more efficiently, improve user experience, and create sustainable service management frameworks.

Your mission

You’re a problem solver who thrives on helping others work better. You enjoy translating complexity into clarity and take pride in delivering practical, future‑proof solutions. You’re comfortable with both the technical and human side of change, and you know that the best outcomes come from strong partnerships.

• You have solid experience working with Jira and Confluence (Cloud or DC)
• You can analyze workflows and design effective configurations
• You’re comfortable leading projects and engaging with decision‑makers
• You speak French and you can work in English with international colleagues and clients
• You enjoy learning, improving, and sharing your knowledge
• Have experience with Bitbucket, Bamboo, Forge, or scripting
• Hold certifications in Atlassian, ITIL, SAFe, or project management
• Have a strong interest in process improvement or change management

What you can expect from Idalko

• A flexible hybrid work arrangement with a people focus.
• Freedom to take ownership and develop your career in the direction you choose.
• A competitive compensation package with benefits customized for your country.
• A defined career progression plan along with dedicated time for training and certifications.
• A friendly, approachable team that values humor, honesty, and genuine connections