Senior Atlassian Service Management Consultant

Idalko; Île-de-France; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career progression and training

Competitive compensation with country‑

Certifications support

Friendly, collaborative team

Job summary

Idalko is seeking an Atlassian Senior Consultant focused on Service Management to design and optimize service delivery using Jira Service Management and related Atlassian tools for diverse clients, from growing teams to enterprises.

You will map current processes, configure workflows and SLAs, guide platform implementations, and mature incident/change/problem management. Fluency in French and English is required; a flexible hybrid work setup and training opportunities are offered.

Qualifications

• Proven experience with Jira and Confluence (Cloud or DC).
• Ability to analyze workflows and design configurations.
• Experience leading projects and engaging with decision-makers.
• French language plus English for international clients.
• Willingness to learn, share knowledge and mentor others.
• Experience with Bitbucket, Bamboo, Forge, or scripting.
• Certifications in Atlassian, ITIL, SAFe, or project management.
• Strong interest in process improvement or change management.

Responsibilities

• Design service management solutions for clients.
• Lead implementation of Jira Service Management and related tools.
• Define workflows, service catalogs, and SLA tracking.
• Guide clients through platform configurations and deployments.
• Mature service management practices including incident, change, and problem management.
• Help teams deliver services efficiently and improve user experience.

Skills

Workflow analysis

Project leadership

Bilingual FR/EN

Process improvement

Change management

Stakeholder engagement

Knowledge sharing

Education

Atlassian certifications

ITIL certification

SAFe certification

Project management certification

Tools

Jira

Confluence

Bitbucket

Bamboo

Forge

Scripting

Job description

Idalko is seeking an Atlassian Senior Consultant focused on Service Management to design and optimize service delivery using Jira Service Management and related Atlassian tools for diverse clients, from growing teams to enterprises.

You will map current processes, configure workflows and SLAs, guide platform implementations, and mature incident/change/problem management. Fluency in French and English is required; a flexible hybrid work setup and training opportunities are offered.