Associate, Process Manager

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Associate, Process Manager

Must include your cover letter, resume and unofficial transcript in one PDF document in the attachment section when you create your profile to apply.

About Capital One Canada.

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

Our Process Managers are deployed across all areas of the business - Fraud, Customer Acquisitions, Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You’re guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.

About the role

As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders. You’ll also get to join fun social networking events and connect with other Process Managers across the business.

We're driven by what our customers want, and how to make their lives simpler. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Be ready to join a community who see the customer first, and want to use their skills to make a difference.

Your Responsibilities:

1. Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.
2. Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as new products, digital features, automation and digital transformation.
3. Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes.
4. Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives.
5. Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma.
6. Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated.
7. Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes.

Basic Qualifications:

Students who have or will be graduating in 2024 from an undergraduate degree or graduates of Masters’ programs from an accredited University.

Preferred Qualifications:

1. Completed a Bachelor’s degree in Engineering, Commerce, Business Administration or a related field.
2. Excellent strategic thinking, structured problem-solving skills and superior analytical skills.
3. Familiarity with Lean/Six Sigma/Process Improvement tools & methodology.
4. Experience in basic coding and/or data visualization (e.g. SQL, Tableau). If you know how to write code and pull data, that’s awesome. If not, don’t worry as long as you have an interest in it and aptitude for learning it.
5. Experience working and collaborating in teams.
6. Fluency in both English and French languages a strong asset.

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.