Associate Manager - Client Services - FS - Paris

Infosys; Paris; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

Join a forward-thinking company as an Associate Manager in Client Services, where you will drive market development and enhance client relationships. In this dynamic role, you will conduct competitive analyses, support proposal development, and lead negotiations to close significant deals. Your expertise in sales execution will be crucial as you identify opportunities and expand the company's footprint across client organizations. This is an exciting opportunity to make a significant impact in a collaborative environment, where your contributions will be valued and recognized.

Qualifications

• Strong background in sales and client management.
• Experience in competitive analysis and proposal development.

Responsabilités

• Conduct competitive analysis and identify market opportunities.
• Prepare proposals and negotiate contracts with clients.

Connaissances

Domain

Sales

Sales Execution

Description du poste

Job Description

Primary Responsibilities:

1. Market Development: Conduct competitive analysis for the segment within the account portfolio(s). Collaborate with other ADSs for unified segment analysis, work with UPAM team for sector-specific insights, and proactively identify prospects to enhance market share.
2. Customer Prospecting: Provide client introductions and context to support HBU G/EM efforts, leading domain solutions selling, cross-selling, and introducing new products and IP.
3. Opportunity Identification and Qualification: Analyze and gather ground intelligence on opportunities within the account portfolio(s) to enable early and strategic engagement by IBU EM.
4. Proposal Development: Prepare proposals and SoWs by coordinating with stakeholders, perform quantitative and competitive analysis to recommend win-price strategies.
5. Proposal Negotiation and Closure: Develop customer maps, address objections, support negotiations, and close deals valued at $1-2 million.
6. Contracting and MSA: Support contract negotiations with a business perspective, lead negotiations for own portfolio(s), and have authority to approve discounts.
7. Account Planning and Review: Prepare and execute plans to grow the portfolio(s) and review progress regularly.
8. Account Mining: Identify and engage right contacts within client organizations, set agendas, and expand Infosys footprint across departments.
9. Account Operations: Follow up on SOW signings, payments, and client satisfaction metrics like CSAT and ELF to minimize revenue leakage and improve client satisfaction.
10. Relationship Management: Resolve project-related complaints, negotiate MSA and SOWs, organize client engagement activities, and collaborate across teams to strengthen client relationships and position Infosys as a trusted partner.

Additional Details:

• Country: France
• Region: Paris
• Work Location: Paris, MI
• Interest Group: Infosys Limited
• Skillset: Domain, Sales, Sales Execution
• Company: ITL France
• Role: 2816AAMCS Associate Manager - Client Services