Associate IT Helpdesk Specialist

Avenga; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Avenga recherche un spécialiste en support technique à Paris pour renforcer son équipe. Le rôle implique la maintenance de l'infrastructure informatique, le support aux utilisateurs, et nécessite une expérience en systèmes Windows et Linux. Le candidat doit maîtriser le français et avoir des compétences en dépannage réseau.

Qualifications

• Expérience en tant que spécialiste support ou helpdesk.
• Compétences en dépannage dans un environnement multi-utilisateur.
• Connaissance des concepts et protocoles réseau (TCP/IP, HTTP, DNS).

Responsabilités

• Support et maintenance de l'infrastructure informatique des utilisateurs.
• Planification et exécution des déploiements de postes de travail.
• Coordination avec les prestataires de services IT externes pour résoudre les pannes.

Connaissances

Support technique

Maintenance des systèmes Windows

Maintenance des systèmes Linux

Résolution de problèmes

Connaissance de l'Active Directory

Connaissance des architectures LAN/WAN

Connaissance des pratiques de sécurité réseau

Maîtrise du français

Anglais avancé

Description du poste

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX, and UI design, managed services, product development, and software development.

This is the job

In Paris, France, within Managed Services, we are actively seeking a professional to strengthen our team dedicated to Technical Support.

The job requires working onsite 5 days per week, Monday to Friday, at the client's premises in Paris office.

This is you

• Experience working as helpdesk or support specialists
• Experience in Windows and Linux system support and maintenance
• Troubleshooting skills in a multi-user environment
• Basic knowledge of Active Directory and Exchange
• Basic knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT, hardware-based load balancing, encryption, and network security best practices
• Knowledge of internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• French language proficiency is mandatory
• Advanced English proficiency (spoken and written)

Nice-to-have skills

• Ability to prioritize assignments, handle shifting deadlines, multitask, and work independently as well as in a team environment
• Ability to exercise good judgment, assess risks independently, and make critical decisions

This is your role

• Support and maintain end-user computing infrastructure, including desktop PCs, laptops, monitors, headsets, keyboards, mice, webcams
• Design, implement, and maintain standardized desktop configurations
• Ensure consistency in operating systems, software applications, and security settings for optimized desktop performance and security
• Plan, execute, and support desktop deployments while managing the entire desktop lifecycle
• Perform daily maintenance of printers, including replacing paper and toner, and coordinate with Network and Systems engineers to support network printing
• Maintain stock levels of IT equipment
• Support and troubleshoot user issues with the SAP GUI
• Coordinate with external IT service providers to troubleshoot outages and escort personnel throughout the client's premises. Provide Smart Hands & Eyes support for other IT and organizational pillars as needed

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.