Associate, Client Manager

Standard Chartered; Paris; Sur place; EUR 45 000 - 70 000; Plein temps

Résumé du poste

An established industry player is seeking an Associate in Client Management to join their Paris office. This role involves orchestrating processes to enhance client service and operational efficiency. The ideal candidate will have proven experience in the financial sector, particularly in the French Middle Office, and possess strong interpersonal skills to build rapport with clients. The organization values diversity and offers a supportive environment for personal and professional growth. If you're looking for a meaningful career where you can make a difference, this opportunity is for you.

Prestations

Core funding for retirement

Medical and life insurance

Flexible working options

Wellbeing support

Continuous learning opportunities

Minimum 30 days annual leave

Parental/maternity leave (20 weeks)

Sabbaticals (up to 12 months)

Volunteering leave (3 days)

Qualifications

• Proven experience in the financial industry, particularly in the French Middle Office.
• Strong writing and presentation skills in both English and French.

Responsabilités

• Oversee end-to-end processes managed by the Client Management Team.
• Deliver quality support and advice to Relationship Managers and CIB clients.

Connaissances

Financial Industry Experience

Stakeholder Management

Client Engagement

Bilingual (English and French)

Problem-Solving

Interpersonal Skills

Risk & AML Certification

Description du poste

Long Description

We are currently looking for Associate, Client Management to join our Standard Chartered Bank AG team in our Paris office.

Key Responsibilities

1. Perform end-to-end orchestration across all processes and services managed by the Client Management Team.
2. Own and drive the execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, ensuring clients are ready to transact quickly across simple and complex cases.
3. Drive continuous improvement of operational efficiency and effectiveness to increase system and process consistency.
4. Ensure alignment between the Corporate & Institutional Banking (CIB) business and Client Management through regular engagement on business priorities, issues, and gap resolution.
5. Provide quality support and advice to Relationship Managers within all lending units on documentation matters, including origination of customer documentation where required.
6. Deliver excellent service and advice to CIB clients in channel activation, pre-transaction inquiries, setup, trainings, and other channel-related issues.

Skills and Experience

• Proven experience in the financial industry, with previous experience in the French Middle Office required.
• Strong ability to positively influence stakeholders across the value chain to orchestrate and execute processes, delivering exceptional client service.
• Ability to engage and build rapport with clients effectively.
• Strong writing and presentation skills in English and French.
• Problem-solving skills; proactive in finding solutions despite challenges.
• Strong drive to deliver results.
• Clear understanding of client needs being serviced.
• Ability to work independently under pressure with tight deadlines.
• Good interpersonal skills and a team-oriented attitude.
• Risk & AML certification as per bank policy (role-based).

About Standard Chartered

We are an international bank, agile enough to act and impactful enough to make a difference. For over 170 years, we've worked to positively impact our clients, communities, and colleagues. We challenge the status quo, embrace challenges, and seek new growth opportunities. If you want a purposeful career at a bank that makes a difference, we want to hear from you. We celebrate your unique talents and look forward to your contributions.

Our purpose is to drive commerce and prosperity through diversity, aligned with our brand promise to be here for good. We foster an inclusive environment where differences are valued.

Together, we:

• Do the right thing: act with integrity, challenge respectfully, and prioritize clients.
• Never settle: continuously improve, innovate, and learn from experiences.
• Are better together: be inclusive, authentic, and collaborative for long-term success.

What We Offer

In line with our Fair Pay Charter, we provide a competitive salary and benefits supporting your wellbeing.

• Core funding for retirement, medical, and life insurance, with additional benefits in some locations.
• Time off including annual leave, parental/maternity (20 weeks), sabbaticals (up to 12 months), volunteering leave (3 days), and a minimum of 30 days annual/public holiday leave.
• Flexible working options around home and office locations.
• Wellbeing support through platforms like Unmind, resilience training, Employee Assistance Program, mental health resources, and self-help tools.
• A culture of continuous learning with opportunities to reskill and upskill through various learning formats.
• An inclusive, values-driven organization that respects diversity and enables everyone to realize their potential.