Associate Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

About Kyriba

Kyriba empowers CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation, while also protection against financial risk. Kyriba’s pioneering Active Liquidity Network connects internal applications for treasury, risk, payments and working capital with vital external sources such as banks, ERPs, trading platforms, and market data providers.

Essential duties and responsibilities

• Provide support to the team of Account Managers within your territory.
• Develop and grow relationships with Customers within your territory.
• Work with Account Managers, Customer Success Managers and our Customers to build and agree a Success Plan or Maturity Roadmap, encompassing elements of:
• Account Governance (‘Stakeholder Management & Communications Cadence’)
• Adoption (‘Usage’)
• Expansion (‘Upsell’)
• Compliance (‘Over Usage’)
• Enablement (‘Training’)
• Work directly with internal teams on Customer programs that focus on:
• Renewals
• Satisfaction surveys (e.g., NPS / Industry Maturity Assessments)
• Marketing and User events
• Enablement
• Responsible for representing Kyriba and our solutions and services to Customers.
• Responsible conduct of business within assigned accounts: in-depth understanding of the account’s strategies.
• Initiate selling activity where no relationship team or business partner is involved.
• Analyse situations and implement solutions, or develop new approaches.
• Effectively differentiate Kyriba offerings from competitive alternatives and create Customer preference for Kyriba offerings based on that differentiation.
• Negotiate with team members and business partners to define approaches and goals, especially related to designing solutions to meet Customer needs or defining sales action plans.
• Effectively negotiate with operational levels of Customer management, supporting successful closing of the sale.
• Support development of business and sales strategies for communicating new developments or announcements in the specialty to customer teams.

Education, Experience & Skills

• Bachelor's Degree in business & management.
• At least 1 year of proven experience in Solution Selling across business and IT for software in Financial, Sales, and Marketing applications.
• Strong track record of sales support, execution, and pipeline generation.
• Business development skills and a strong understanding of how software deals are transacted.
• Ability to build strong relationships with Customers.
• A charismatic team player, with the proven ability to be part of a high-performance organization.
• Ability to work independently.
• Strong interpersonal skills.
• Fluent English is required.
• Experience in selling SaaS solutions would be an asset.

Kyriba Culture and Values

At Kyriba, we value a strong work culture and sense of community and ownership among our global team. We live by our “iCare” value system to demonstrate our care and commitment to our clients and to each other. In hiring, we look for candidates that are a strong fit with our culture and values, as well as bring the talent and experience required by the position.

Innovation: We foster innovation and entrepreneurial thinking across our team by rewarding employees for their achievements and encouraging efficiency and continual process improvement.

Customer Success: Our passion is to enable our Customers’ success. We do this by understanding their needs and developing and managing solutions that provide them the insight to effectively drive decision making within their organizations.

Accountability: We each take personal responsibility for our actions. We are committed to our own continuous improvement, and we go the extra mile to meet our Customers’ needs.

Respect: We respect each other’s ideas, efforts, and commitments, and embrace our diverse cultures and points of view. We achieve our goals through teamwork, responsiveness, open communication, and a positive attitude.

Excellence: We strive for excellence in all that we do and bring the passion and commitment to deliver on our promises. We achieve excellence through leadership, teamwork, transparency, and integrity, and we are committed to recognizing employee achievements.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.