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Assistant Retail Performance EMEA F/H - STAGE

Dior

France

Sur place

EUR 20 000 - 40 000

Plein temps

Il y a 14 jours

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Résumé du poste

Dior, une maison de luxe renommée, cherche un stagiaire BAC+4/5 pour soutenir l'équipe Performance Retail. Vous contribuerez à des projets transformationnels dans un environnement dynamique où l'expérience client est primordiale. Vos compétences analytiques et votre esprit d'équipe seront essentiels pour réussir dans ce rôle au sein d'une entreprise engagée pour la diversité et l'inclusion.

Qualifications

  • Expérience initiale en environnement retail appréciée.
  • Compréhension des opérations retail et de l'expérience client est un plus.
  • Bilingue français et anglais.

Responsabilités

  • Contribuer aux projets de transformation et à l'amélioration de l'efficacité et de la satisfaction client.
  • Fournir des rapports mensuels sur les performances et les outils de vente.
  • Coordonner les outils de communication EMEA et gérer les retours d'expérience.

Connaissances

Curieux
Proactif
Stratégique
Travail en équipe
Organisé
Méthodique
Rigoureux

Formation

Bac+4/5 en Management/Business

Description du poste

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Client:

Dior

Location:

France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d4c57ebc4079

Job Views:

4

Posted:

19.06.2025

Expiry Date:

03.08.2025

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Job Description:

Poste

House of Dreams, House of Talents

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

*The Little Dictionary of Fashion

** Published in English as Talking About Fashion

Missions

Department Description

The EMEA Retail Performance team aims at improving both Client and Staff Experience in Boutique. We support the business development & operations by working on digital & physical projects. These projects may be worldwide programs to be deployed in EMEA zone with the support of Worldwide Retail Performance team or EMEA initiatives identified and developed by the EMEA team.

Additionally, the Retail Performance department plays a key role in the animation of communication tools inside the EMEA zone to ensure coordination & impact.

Position

As part of the Retail Performance Team, the candidate will contribute to various transformation projects such as Retail digital tools, CRM applications, Omnichannel services, or any operational initiatives to improve efficiency, customer satisfaction and overall performance in store.

Under the guidance of Project Managers, she/he will contribute to the preparation, implementation & follow-up of the Retail Performance projects and others ad hoc missions (analyses, reporting, etc.).

Depending on the subjects, he/she will interact with many other stakeholders, especially Operations, Merchandising, Marketing, Training, HR, Supply Chain, etc.

Mission Description

Contribute to the animation and monitoring of Customer Experience programs:

  • Provide weekly and monthly reporting
  • Prepare analysis presentations for monthly meetings with General Managers and key stakeholders, as well as quarterly meetings with the Customer Experience community
  • Be the main point of contact for Boutiques in managing requests and issues

Manage Retail KPIs reporting and analysis:

  • Provide monthly reports on traffic counting, conversion rates, and cross-selling
  • Monitor the performance of omnichannel services
  • Analyze the adoption and performance of retail tools
  • Conduct specific analyses for management and prepare supporting presentations

Actively contribute to the management of EMEA communication tools (newsletter, internal shared platform, etc.):

  • Coordinate the weekly reception of content
  • Participate to monthly committee with all stakeholders to build the ongoing strategy
  • Support EMEA teams for any questions and resolution of incidents
  • Collect feedbacks among teams and issue recommendations
  • Support for set ups & tests for evolutions

Profil

Profile Required:

Student BAC+4/5 in Management/Business

First experience in a retail environment would be appreciated in Boutique and/or in Headquarter

This internship is for July 2025, for a period of 6 months

  • Curious, proactive and strategic
  • Team-focused with a desire to collaborate effectively
  • Organized, methodical and rigorous
  • Understanding of Retail Operations & Customer Experience is a plus

Other skills

  • Fluent in French and English

The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address:

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.

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