Assistant Outlet Manager - All-Day Dining

Accor; Issy-les-Moulineaux; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury hotel located in Île-de-France is seeking an experienced Assistant Outlet Manager. You will oversee daily operations of the hotel’s restaurant, ensuring high service standards and guest satisfaction. The ideal candidate has 2–3 years of supervisory experience in Food & Beverage within luxury hospitality. Responsibilities include monitoring service quality, staff management, and compliance with food safety regulations.

Qualifications

• Minimum 2–3 years of experience in a supervisory role in Food & Beverage within luxury hospitality.
• Strong understanding of service excellence and attention to detail.
• Flexibility to work in a fast-paced, guest-focused environment.

Responsabilités

• Supervise daily restaurant operations for breakfast, lunch, and dinner service.
• Ensure service standards align with five-star hotel expectations.
• Monitor buffet presentation, food safety standards, and guest traffic flow.
• Greet and interact with guests, handling feedback and complaints professionally.
• Lead and supervise service staff, including hosts, servers, and bussers.

Connaissances

Leadership skills

Interpersonal skills

Attention to detail

Communication skills

Knowledge of food safety regulations

Description du poste

Company Description

Fairmont Fujairah Beach Resort, an idyllic luxury resort in the United Arab Emirates.

Nestled amongst the hidden valleys of the majestic Al Hajar Mountains, Fairmont Fujairah Beach Resort lies along the coastal region of Dibba, the second largest town in the emirate of Fujairah. Set against a dramatic backdrop of rugged terrain, travelers can expect to discover a destination lauded for its natural beauty, with archeological and heritage sites all within easy accessibility from the resort.

Job Description

We are seeking a dynamic and experienced Assistant Outlet Manager who will play a key leadership role in the day-to-day operations of the hotel’s all-day-dining buffet restaurant. This role supports the Outlet Manager in overseeing service excellence, guest satisfaction, staff supervision, and operational efficiency. The ideal candidate must have strong leadership skills, a passion for hospitality, and experience in managing high-volume buffet operations within a luxury hotel setting.

• Supervise daily restaurant operations for breakfast, lunch, and dinner service.
• Ensure service standards align with five-star hotel expectations and brand guidelines.
• Monitor buffet presentation, food safety standards, and guest traffic flow.
• Coordinate with kitchen and stewarding teams to ensure timely replenishment and cleanliness.
• Greet and interact with guests, handling feedback and complaints professionally.
• Ensure high levels of guest satisfaction through personalized service.
• Monitor guest feedback channels (e.g., in-person, and digital reviews) and report trends.
• Lead and supervise service staff, including hosts, servers, and bussers.
• Assist in monitoring departmental budgets, cost control, and labor productivity.
• Support inventory management, ordering of supplies, and stock rotation.
• Ensure accurate daily reports, shift checklists, and billing procedures.
• Maintain compliance with local food safety regulations.

Qualifications

Minimum 2–3 years of experiencein Food & Beverageall-day dining restaurant in supervisory role within luxury hospitality.

Strong understanding of service excellence and attention to detail.

Excellent interpersonal, communication, and team management skills.

Knowledge of LQA standards is an advantage.

Flexibility to work in a fast-paced, guest-focused environment.