Commercial(e) terrain Paris / IDF

THE HEALTH EMBASSY; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante dans le secteur de l'hôtellerie recherche un Assistant Exécutif de Gouvernante pour garantir des normes de propreté et de service exceptionnelles. Dans ce rôle dynamique, vous serez responsable de la formation de l'équipe de nettoyage, de la gestion des audits de propriété et de la réponse aux préoccupations des clients. Vous jouerez un rôle clé dans la création d'un environnement de travail positif et dans la gestion des budgets. Si vous êtes passionné par le service à la clientèle et que vous avez un œil pour les détails, cette opportunité est faite pour vous !

Qualifications

• Expérience préalable en nettoyage dans un cadre hôtelier requise.
• Capacité à planifier, organiser et diriger les autres.

Responsabilités

• Assurer la conformité aux normes de qualité et effectuer des inspections quotidiennes.
• Former et gérer l'équipe de nettoyage pour un service client exceptionnel.

Connaissances

Service à la clientèle

Compétences en communication

Gestion du temps

Résolution de problèmes

Attention aux détails

Formation

Expérience en hôtellerie

Expérience de supervision

Description du poste

Job Title : Assistant Executive Housekeeper

Job Type : Full time

Job Description :

Responsibilities

Property Audits :

Ensuring the property is prepared at all times for Quality Assurance and complies with all Brand Standards. Performs daily property walks and inspects guest room inspections, reports maintenance issues immediately, and corrects any cleanliness issues and trends.

Customer Service :

Committed to providing excellent service. Ensures the housekeeping team is trained appropriately. Responds quickly to all guest complaints, concerns, and comments. Consistently meets or exceeds hotel service goals. Provides guests with hotel services, amenities, and local attractions.

Human Resources Management :

Assists the Executive Housekeeper with hiring, onboarding, and training new housekeeping team members to ensure retention through culture and teamwork. Leads in quality housekeeping training and ensures cleanliness standards are taught and maintained. Maintains a positive work environment, treating employees fairly and respectfully, as well as promoting a strong team atmosphere. Ensures employees are trained in all emergency procedures, key safety, and guest safety. Documents all employee incidents, coaching, and counseling. Delivers evaluations in a timely basis. Promotes a strong culture led by HMS and IHG. Monitors and ensures proper key control.

Budget & Financial Management :

Controls expenses and uses forecasting tools to spend within given budgets and schedule accordingly.

Daily Procedures :

Opens and closes the housekeeping department and ensures proper communication between departments. Maintains a clean and organized department and store closets, ensuring housekeeping carts are maintained according to HMS and IHG requirements.

Requirements

Prior housekeeping experience in a hospitality setting is required. Prior supervisory experience is preferred. Ability to plan, organize, and lead others. Customer service oriented. Strong attention to detail. Ability to work in a fast-paced environment. Strong communication skills, both verbal and written. Ability to multitask. Excellent problem-solving skills. Punctual, reliable, and regular attendance. Must be able to sit or stand for several hours. May be required to kneel, reach, squat, bend, crawl, pull, push, and twist at times. Must be able to push or pull 60 pounds and lift/carry 30 pounds.