Assistant Manager

Accor; Issy-les-Moulineaux; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading hospitality company seeks a Front Office Supervisor for their luxury hotel in Issy-les-Moulineaux. The role involves overseeing daily operations, ensuring guest satisfaction, and offering support to the hotel team. Ideal candidates are experienced in the hotel industry, exhibit leadership qualities, and possess strong communication skills. Join a diverse team that values inclusivity and growth opportunities.

Prestations

Career progression opportunities

Extensive discounts on accommodation and F&B

Inclusive and supportive culture

Development opportunities

Qualifications

• Relevant experience in the hotel industry required.
• Strong working knowledge of Opera and Microsoft Office tools essential.
• Ability to work in a fast-paced environment and manage guest relations.

Responsabilités

• Assist with daily operations of the Front Office team.
• Supervise team members and ensure high levels of customer service.
• Resolve guest complaints and manage emergency situations.

Connaissances

Leadership qualities

Communication skills

Guest focus

Problem solving

Flexibility

Formation

Valid Responsible Service of Alcohol certificate

Outils

Opera / Opera Cloud

Microsoft Office

Microsoft Outlook

Description du poste

Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium 5 Star Luxury Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

Your responsibilities will include :

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Managementwith a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests / customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Qualifications

The requirements and skills for the job will be :

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera / Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to be flexiblein a fast paced and dynamicenvironment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills – both written and verbal
• Hold a valid Responsible Service of Alcohol certificate

Additional Information

At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer :

• A fun, diverse & inclusive culture where we value you being theReal Deal.
• Career progression opportunities as far as the eye can see.
• Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
• A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!