Assistant Front Office Manager (H/F) Hilton Paris La Defense

Hilton; Poigny-la-Forêt; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Un hôtel de renommée internationale cherche un Assistant Front Office Manager pour superviser l'équipe et assurer une expérience client de haute qualité. Le candidat idéal doit avoir une solide expérience en supervision et d'excellentes compétences en service client. Rejoignez une équipe dévouée à fournir un service exceptionnel dans un environnement dynamique et stimulant.

Qualifications

• Expérience en supervision dans le domaine hôtelier.
• Compétences en informatique élevées.
• Engagement envers un service client de haute qualité.

Responsabilités

• Superviser l'équipe de Front Office pour assurer une expérience client exceptionnelle.
• Évaluer la satisfaction des clients et proposer des améliorations.
• Promouvoir les services de l'hôtel et maximiser les ventes.

Connaissances

Compétences interpersonnelles

Capacité à travailler sous pression

Sens du service client

Compétences commerciales

Leadership

Description du poste

Job Description

Job Number:

Assistant Front Office Manager (H/F) Hilton Paris La Defense (

Job Number:

HOT0BNKV )

Work Locations

Work Locations

: Hilton Paris La Défense 2 place de la Défense CNIT - BP 210 Paris 92053

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Full-time

Brand : Hilton Hotels & Resorts

Advertised Salary : .

Job

Job

: Guest Services, Operations, and Front Office