Assistant Front Office Manager

Accor; Issy-les-Moulineaux; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading hospitality company in Issy-les-Moulineaux is seeking a Front Office Manager to oversee guest services and coordinate activities. The ideal candidate has a degree in hospitality management, at least 2 years of managerial experience, and strong communication skills. Responsibilities include directing personnel, managing guest requests, and ensuring high service standards. This role offers a dynamic environment focused on guest satisfaction.

Qualifications

• Passion for guest service.
• Fluency in English is an asset.
• Minimum of 2 years proven managerial experience in a similar role.

Responsabilités

• Directs and coordinates activities of personnel.
• Handles guest requests and inquiries.
• Trains personnel according to established procedures.

Connaissances

Guest service orientation

Excellent communication skills

Leadership skills

Organizational skills

Ability to work under pressure

Formation

Degree/Diploma in Hospitality Management

Outils

Micros-Opera Property Management System

Windows environment (Word, Excel, PowerPoint)

Description du poste

Job Description

• Directs, controls, and coordinates activities of personnel engaged in activities such as:
• Receiving, processing, and confirming room reservations.
• Selling, registering, and assigning rooms to incoming guests.
• Providing general information and assistance, and handing out keys to guests.
• Carrying baggage and escorting guests to their rooms.
• Meeting and seeing off guests, and soliciting business at airports and other ports of arrival/departure.
• Ensuring these activities are properly carried out to guarantee guest satisfaction with accommodations and service.
• Coordinating with housekeeping, accounting, F&B, security, and other departments to handle guest requests, inquiries, and complaints regarding accommodations, security, and billing.
• Preparing annual front office goals; monthly occupancy forecasts; developing work plans; comparing actual achievements against goals; and taking corrective actions.
• Preparing monthly and yearly front office budgets based on historical data, industry and economic trends, and operating expenses, in collaboration with the sales manager and others.
• Finalizing all front office reports, schedules, requisitions, etc.
• Training personnel according to established procedures; conducting training meetings to discuss issues, give instructions, and assign tasks.
• Developing and implementing procedures for front office activities; ensuring staff adherence to hotel policies and procedures.
• Authorizing acceptance of cheques, cash advances, rebates, refunds, rate/room changes, and airline crew allowances, based on established protocols and supervision.
• Inspecting a predetermined number of guest rooms daily for proper maintenance.
• Implementing hotel discount policies, recommending credit accommodations, and deciding on room upgrades to foster good public relations.
• Enforcing all house policies, rules, and regulations related to the Front Office.
• Handling reservations and registration of VIP guests personally.
• Supervising telephone exchange personnel and maintaining equipment and facilities.
• Investigating irregularities, guest issues, and room occupancy discrepancies.
• Regular performance spot checks on employees; correcting mistakes and deficiencies.
• Greeting VIPs and attending to their inquiries and needs.
• Performing other duties as assigned.

Qualifications

• Passion for guest service.
• Excellent communication, interpersonal, and leadership skills.
• Highly organized, results-oriented, flexible, and able to work under pressure.
• Degree/Diploma in Hospitality Management is an asset.
• Fluency in English is an asset.
• Minimum of 2 years proven managerial experience in a similar role.
• Ability to handle multiple tasks and guest requests.
• Knowledge of Micros-Opera Property Management System is an asset.
• Seeking certification in basic first aid is preferred.
• Strong guest service orientation and training skills.
• Ability to work independently and prioritize responsibilities.
• Experience with hotel loyalty programs is an asset.
• Proficiency in Windows environment (Word, Excel, PowerPoint).

Additional Information

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.