Assistant(e) Service Client (CDD 7 mois) - H/F/X - Clamart (92)

Mondelēz International; Clamart; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated Order Management professional to join their dynamic team. In this role, you will be responsible for managing customer orders, ensuring accuracy and timeliness, and optimizing logistics processes. Your analytical skills and experience in customer service will be vital in enhancing the order-to-cash process. This position offers a unique opportunity to contribute to a leading company in the snacking industry, where innovation and teamwork drive success. If you're ready to take your career to the next level, this is the perfect opportunity for you.

Qualifications

• Strong analytical and problem-solving skills are essential.
• Experience in customer service, logistics, or sales is required.

Responsabilités

• Manage customer orders and ensure timely delivery.
• Optimize order sizes to reduce transportation costs.
• Handle logistics documentation and compliance.

Connaissances

Numerical skills

Analytical skills

Logical reasoning skills

Customer service experience

Problem-solving skills

Outils

Microsoft Office

SAP

Description du poste

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How you will contribute

You will:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery in a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export/import laws in the relevant country
• Organize transport via third-party logistic operators and ensure on-time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft Office applications
• High-level of SAP competence
• Experience within an FMCG/CPG company
• A customer-facing role in customer service, logistics or sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education/Certifications:

Job specific requirements:

Travel requirements:

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers' hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Temporary (Fixed Term) Order Management (OTB) Customer Service & Logistics