Assistant Director Central Services- Print and Mail Operations

VILLANOVA UNIVERSITY; Villanova; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

VILLANOVA UNIVERSITY seeks an Assistant Director for Central Services, managing print and mail operations. The candidate will oversee workflow, implement technology enhancements, and ensure service quality. This full-time role requires strong leadership and technical skills in a dynamic work environment.

Qualifications

• Requires at least 3 years in a similar position.
• Blend of strategic thinking and technical expertise is crucial.
• Background in print and mail operations including USPS regulations.

Responsabilités

• Oversee daily operations and ensure high-quality service delivery.
• Implement improvements to increase productivity and cost-effectiveness.
• Manage staff alignment with departmental goals.

Connaissances

Leadership

Customer Service

Communication

Technical Expertise

Workflow Improvement

Formation

College degree or equivalent experience

Outils

Web-to-print technology

Microsoft Office

Description du poste

Assistant Director Central Services- Print and Mail Operations

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Assistant Director Central Services- Print and Mail Operations

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Posting Details

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Posting Details (Default Section) Posting Number: 20254285S Position Title: Assistant Director Central Services- Print and Mail Operations Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 407-Graphic Services Position Summary: The primary focus of the position will be with Graphics Services. The candidate will also fully understand mail processes and the combination of mail and graphics as it pertains to operations and workflow management.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values. Duties and Responsibilities:

• Oversee Daily Operations: Evaluate the workflow of printing and mailing tasks, ensuring timely and high-quality delivery of services, including printing projects, production schedules, quality control, and inventory management.
• Change management: Identify and implement improvements to enhance productivity and cost-effectiveness. Implement new printing technologies or software to streamline processes working with iPRINT website to enhance customer experience.
• Enterprise and iPRINT management with Villanova’s IT and current vendors.
• Staff leadership work with staff ensuring alignment with goals and fostering a positive work environment.
• Reporting and analysis metrics on operating costs and service delivery. Address operational challenges or delays and develop contingency plans. Ensure safety standards are met, particularly when handling heavy equipment or hazardous materials.
• Perform other duties and assist with projects as assigned.
• Occasional operation of university vehicles.

Minimum Qualifications:

• College degree required, or equivalent experience in the field.
• 3 years experience in a similar position.
• This role requires a blend of strategic thinking, technical expertise, leadership skills, and a customer-centric approach to effectively manage print and mail operations.
• Excellent written and verbal communication skills as well as customer service experience.
• A comprehensive background in print and mail operations including web-to-print technology, USPS regulations, and automation processes.
• Ability to recognize all areas of production to identify workflow improvements.
• Mail and Print equipment and technology
• Ability to quickly learn Web to Print and Enterprise software.
• Microsoft Office programs and tools.

Preferred Qualifications:

• 5 years previous similar position in an in-plant printing and mail facility commercial or higher ed.

Physical Requirements and/or Unusual Work Hours:

• Standing and sitting for extended periods.
• Noise, minor exposure to chemicals used in various printing processes

Special Message to Applicants: Posting Date: 05/28/2025 Closing Date (11:59pm ET): Salary Posting Information: Salary is commensurate with experience. Salary Band: 17 Job Classification: exempt

References Needed

References Needed Minimum Number of References Needed 3 Maximum Number of References Needed 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you first hear of this employment opportunity?

• Indeed.com
• Higheredjobs.com
• LinkedIn
• Glassdoor
• Chronicle Vitae
• Academic Keys
• PA CareerLink/JobGateway
• Professional Affiliation/Trade Website
• Diversity Association/Publication Website
• Advertisement in Academic or Professional Publication
• Referred by a current employee
• Referred by a friend, family member, or former employee
• Heard about it at a conference or career fair
• Browsing the Villanova website
• Cabrini University employee
• Other

* If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

(Open Ended Question)

Documents needed to complete your application:

Required Documents

Cover Letter / Letter of Interest

Resume / Curriculum Vitae

Optional Documents

Letters of Reference (uploaded by applicant)