Assistant Casino Manager

Royal Caribbean Group; Île-de-France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A major cruise line company is looking for a Casino Manager to lead operations, ensure compliance with gaming regulations, and manage staff and financial aspects of the casino. Candidates should have supervisory experience in a casino environment and a relevant bachelor's degree. The role may involve working closely with guests to enhance their experience and ensure all operations run smoothly.

Qualifications

• Minimum one-year experience as a Senior Casino Supervisor.
• One to two years of supervisory experience in a casino function.
• Completion of Gaming Board/Commission approved dealer school.

Responsabilités

• Lead and manage Casino operations and staff.
• Make decisions regarding compliance with gaming rules.
• Manage the financial aspects of casino operations.

Connaissances

Decision-Making

Customer Service

Financial Management

Computer Proficiency

Formation

Bachelor’s degree in hospitality management, business administration, or related field

Outils

Excel

Word

Description du poste

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day-to-day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.

Hiring Requirements:

• Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
• One to two years of progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
• Ability to make decisions based on sound judgment regarding rules and regulations.
• Ability to observe and recognize payout accuracy, dealer behavior, and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within the area to support the vessel's business needs.
• Knowledge of principles and processes for providing customer and personal service, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in human resources functions. Ability to manage international staff positively and productively by motivating, developing, and managing employees. Ability to utilize and administer disciplinary actions through coaching and counseling to improve performance or terminate employment.
• Working knowledge of computers, Internet access, and proficiency in software packages such as Excel, Word, or related programs.
• Bachelor’s degree in hospitality management, business administration, or a related field from an accredited college or university, or the international equivalent preferred.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Hotels and Motels

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