Area Services Manager

JR France; Rouen; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Une entreprise de véhicules électriques recherche un Zonal Service Manager pour superviser les performances de service des concessionnaires en Normandie. Le candidat idéal aura une expérience dans le marketing de services et la gestion de territoire, ainsi qu'une maîtrise de l'anglais et du français. Ce rôle implique également l'établissement d'ateliers et l'amélioration des relations avec les clients tout en atteignant les objectifs organisationnels.

Qualifications

• Expérience approfondie en marketing des services.
• Connaissance des opérations de service/parties des concessionnaires.
• Maîtrise de l'anglais et du français, avec des langues supplémentaires préférées.

Responsabilités

• Établir des ateliers de service EV et garantir la conformité.
• Augmenter les cibles de chargement des ateliers et se concentrer sur l'augmentation des volumes de services.
• Résoudre les plaintes des clients rapidement et efficacement.

Connaissances

Marketing de services

Gestion de territoire

Analyse concurrentielle

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. Your responsibilities include:

1. Establishing EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
2. Driving growth in After Sales Service to expand customer market share within the zone.
3. Achieving workshop loading targets by increasing job orders and service volumes.
4. Ensuring penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
5. Supporting strategic planning for Spare Parts through market intelligence, dealer visits, and competitor analysis.
6. Resolving customer complaints effectively within agreed timelines, including onsite resolutions.
7. Promoting service engagement campaigns with distributors and customer-centric events.
8. Leading product quality reporting initiatives, including collecting PDI feedback, warranty claim audits, and service quality audits.
9. Designing and implementing service schemes to increase workshop footfall and service touchpoints.
10. Ensuring proactive customer communication during natural calamities and promoting peace-of-mind products.
11. Supporting customer profile understanding to refine service offerings.
12. Providing spare parts management support to channel partners and coordinating with the factory team.
13. Ensuring new model service readiness, including training, parts procurement, and tools availability.
14. Supporting onboarding and setup for new dealers.
15. Completing service-related projects timely and boosting dealer profitability and service absorption ratio.

Qualifications include extensive service marketing experience, knowledge of dealer service/parts operations, territory management, and dealer contact experience. Fluency in English and French is required, with additional languages like German, Italian, or Spanish preferred.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.