Area Services Manager

JR France; Reims; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in the electric vehicle sector is seeking a Zonal Service Manager for the Europe Region. In this remote-based role, you will oversee dealer service performance, implement service processes, and drive growth in after-sales services to enhance customer satisfaction and market reach.

Qualifications

• Extensive experience in service marketing.
• Knowledge of dealer service and parts operations.
• Fluent or conversational in English and French.

Responsabilités

• Establish EV service workshops per company standards.
• Drive growth in After Sales Service to expand market share.
• Ensure effective resolution of customer complaints.

Connaissances

Service marketing experience

Dealer service operations knowledge

Territory management skills

Fluency in English

Conversational French

Fluency in German

Fluency in Italian and Spanish

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.

Key Responsibilities:

1. Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
2. Drive growth in After Sales Service to expand customer market share within the assigned zone.
3. Achieve workshop loading targets by increasing job orders and service volumes as per defined goals.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
5. Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and information sharing.
6. Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
7. Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events.
8. Lead product quality reporting initiatives, including PDI feedback collection, warranty claim parts audits, and service process quality audits.
9. Design and implement attractive service schemes to increase workshop footfall and service touchpoints.
10. Ensure proactive customer communication regarding safety tips during natural calamities, and promote peace-of-mind products like RSA, insurance renewals, AMCs, and Extended Warranties.
11. Support understanding of customer profiles to refine service offerings.
12. Provide spare parts management assistance and facilitate coordination with the factory team.
13. Ensure new model service readiness, including training, parts procurement, and tools availability.
14. Support onboarding and operational setup for new dealers.
15. Ensure timely completion of service-related projects aligned with organizational targets.
16. Boost dealer profitability and service absorption ratio.

Candidate Profile:

• Extensive service marketing experience
• Knowledge of dealer service and parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish

Additional Information:

Operating at the intersection of technology and lifestyle, Flying Flea is a new brand within Royal Enfield, focusing on connected electric vehicles. We are building a diverse team of engineers and industry experts to innovate in this space.

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