Area Services Manager

JR France; Montreuil; À distance; EUR 50 000 - 75 000; Plein temps

Résumé du poste

Une entreprise dynamique dans le domaine des véhicules électriques recherche un Zonal Service Manager pour superviser les performances des services des concessionnaires en Europe. Le rôle comprend la gestion des ateliers, l'optimisation des programmes de garantie, et la communication avec les clients, notamment durant les calamités naturelles. Le candidat idéal aura une solide expérience en marketing de service, une connaissance approfondie des opérations de services et de pièces et devra parler plusieurs langues.

Qualifications

• Expérience extensive en marketing de service.
• Connaissance des opérations de services et de pièces.
• Fluent en anglais et français; d'autres langues appréciées.

Responsabilités

• Superviser les performances des services des concessionnaires dans la zone Europe.
• Diriger la mise en œuvre des processus de service et établir des ateliers de service EV.
• Gérer les plaintes des clients et améliorer les campagnes d'engagement.

Connaissances

Service marketing

Gestion de territoire

Communication

Service et opérations de pièces

Description du poste

Job Title: Zonal Service Manager (Europe Region) - Remote (France based Electric Vehicles Division)

Job Description:

The Zonal Service Manager will oversee dealer service performance in the Europe zone, leading the implementation of service processes, establishing EV service workshops, and driving growth in after-sales services. Responsibilities include achieving workshop loading targets, promoting warranty and assistance programs, supporting spare parts strategy, resolving customer complaints, and enhancing service engagement campaigns.

The role also involves leading product quality reporting, designing service schemes to increase workshop footfall, ensuring customer communication during natural calamities, and supporting new model service readiness. The manager will also assist in dealer onboarding, ensure timely project completion, and boost dealer profitability and service absorption ratios.

Qualifications:

• Extensive service marketing experience
• Knowledge of dealer service and parts operations
• Territory management and dealer contact experience
• Fluency in English and French; proficiency in German, Italian, or Spanish is a plus

Additional Information:

This position requires an EU work permit and is based remotely in France. The posting was made on 31.05.2025, with an expiry date of 15.07.2025. The job is linked to Royal Enfield's Electric Vehicles Division, focusing on innovative, connected electric motorcycles.