Area Services Manager

JR France; Lille; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Une entreprise innovante dans le secteur des véhicules électriques recherche un Zonal Service Manager pour superviser et améliorer les performances des services dans la région. Ce rôle implique de travailler avec des dealers pour promouvoir les services, garantir la satisfaction des clients et planifier des projets de service, tout en étant au cœur d'une équipe dynamique et diversifiée.

Qualifications

• Expérience en marketing de service est essentielle.
• Compétences en gestion de territoire et contacts avec les dealers requis.
• Fluent en anglais et français, d'autres langues sont un plus.

Responsabilités

• Gérer la performance du service des dealers et déployer les processus.
• Assurer la conformité opérationnelle des ateliers de services.
• Gérer la communication avec les clients et résoudre les plaintes.

Connaissances

Expérience en marketing de service

Connaissance des opérations de service et de pièces

Gestion de territoire

Communication en anglais

Communication en français

Connaissances d'autres langues (allemand, italien, espagnol)

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of service processes, providing guidance on business operations, identifying areas for improvement, and supporting new project deployment.

1. Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
2. Drive growth in After Sales Service to increase customer market share within the zone.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
5. Support strategic planning for Spare Parts through market intelligence, dealer visits, and competitor analysis.
6. Resolve customer complaints effectively within agreed timelines, including onsite resolutions and feedback management.
7. Promote service engagement campaigns with distributors and customer-centric events.
8. Lead product quality reporting, including PDI feedback collection, warranty parts audits, and service quality audits.
9. Design service schemes to increase workshop footfall and service touchpoints.
10. Ensure proactive customer communication on safety tips and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Manage spare parts coordination and support new model service readiness.
13. Support onboarding of new dealers and ensure timely completion of service projects.
14. Boost dealer profitability and service absorption ratios.

Qualifications and Experience:

• Extensive service marketing experience.
• Knowledge of dealer service and parts operations.
• Territory management and dealer contact experience.
• Fluent or conversational in English and French; additional language such as German, Italian, or Spanish is a plus.

Note: The description includes information about the company and its innovative electric vehicle products, emphasizing the dynamic and diverse team environment.