Area Service Manager

Royal Enfield; Strasbourg; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading motorcycle manufacturer is seeking a Zonal Service Manager for their Electric Vehicles Division in France. This remote-based role requires significant travel and focuses on improving dealer service performance. The ideal candidate has over 8 years of experience in a similar position, expertise in service marketing, and the ability to communicate fluently in English and French. This role plays a vital part in enhancing customer satisfaction and driving after-sales service growth.

Qualifications

• 8+ years’ experience in a similar role.
• Experience in service marketing, dealer relations, and territory management.
• Willingness to travel, including weekends.

Responsabilités

• Ensure timely publication of customer engagement events.
• Establish EV service workshops aligned with company standards.
• Drive growth in After Sales Service.
• Achieve workshop loading targets.
• Ensure penetration of Extended Warranty, RSA, and AMC.
• Drive customer satisfaction metrics.
• Support strategic planning for Spare Parts.
• Resolve customer complaints effectively.
• Promote service engagement campaigns.
• Lead product quality reporting.
• Design and implement attractive service schemes.
• Conduct regular meetings with the regional retail team.
• Assist in spare parts management.
• Ensure service readiness for new models.
• Support onboarding and setup for new dealers.
• Lead process improvements to enhance customer experience.
• Boost dealer profitability.

Connaissances

Service marketing expertise

Dealer service and parts operations knowledge

Territory management

Fluent in English

Conversational in French

Conversational in German, Italian, or Spanish

Formation

Degree level education

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France based

Electric Vehicles Division

Please note this role does require a high level of travel and will include weekends.

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of various service processes. You will guide overall business operations, identify areas for improvement, and support new project implementations in the zone.

Key Responsibilities :

1. Ensure timely publication of customer engagement events to generate market excitement and pre-launch hype.
2. Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
3. Drive growth in After Sales Service to increase customer market share within the zone.
4. Achieve workshop loading targets by increasing job orders and service volumes.
5. Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC).
6. Drive customer satisfaction metrics to meet or exceed benchmarks.
7. Support strategic planning for Spare Parts through market intelligence and dealer visits.
8. Resolve customer complaints effectively within agreed timelines.
9. Promote service engagement campaigns with distributors and customer events.
10. Lead product quality reporting, including feedback collection and audits.
11. Design and implement attractive service schemes to increase workshop footfall and touchpoints.
12. Communicate safety tips during natural calamities and promote peace-of-mind products.
13. Conduct regular meetings with the regional retail team to assess realities and identify improvements.
14. Support understanding of customer profiles to refine service offerings.
15. Assist in spare parts management and coordinate with the factory team.
16. Ensure service readiness for new models, including training and equipment availability.
17. Support onboarding and setup for new dealers.
18. Complete service-related projects timely and effectively.
19. Lead process improvements to enhance customer experience and monitor NPS.
20. Boost dealer profitability and service absorption ratio.

Experience required :

• Degree level education preferred.
• 8+ years’ experience in a similar role, including:
• Service marketing expertise
• Knowledge of dealer service and parts operations
• Territory management and dealer relations
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish.
• Willingness to travel, including weekends.

About Flying Flea - Royal Enfield

Flying Flea, endorsed by Royal Enfield, is a new City+ mobility brand reflecting Royal Enfield’s commitment to innovation and movement. Inspired by the 1940 Royal Enfield Flying Flea motorcycle, the brand aims to deliver authentic design combined with cutting-edge technology, with products expected to launch in early 2026.

The team includes over 200 engineers in the UK and India, developing proprietary motor, battery, BMS, and software, with more than 40 patents filed. The brand is establishing an EV manufacturing facility at Vallam Vadagal.

Learn more : https://flyingflea.royalenfield.com/in/en/home

Latest openings : https://royalenfield.com/aboutus/careers/

Working at Royal Enfield :

Headquartered in India, Royal Enfield operates in over 65 countries. Known for its middleweight motorcycles (250-750cc), the company values innovation, diversity, and creating unique experiences, aiming to become a global premium brand from India.