Area Service Manager

JR France; Antony; À distance; EUR 70 000 - 95 000; Plein temps

Résumé du poste

A leading company in the electric vehicle sector is seeking a Zonal Service Manager based in France. In this remote role, you will oversee dealer service performance, implement service processes, and enhance customer satisfaction metrics. The ideal candidate will have over 13 years of experience in service marketing and dealer relations. Join a culture of innovation and excellence, contributing to a brand poised for significant growth in the automotive industry.

Qualifications

• Preferred degree-level education.
• Over 13 years of experience in a similar role.
• Fluent or conversational in English and French; knowledge of an additional language is a plus.

Responsabilités

• Lead dealer service performance and improve service processes.
• Drive growth in after-sales service and enhance customer satisfaction metrics.
• Coordinate with regional retail teams for continuous improvement.

Connaissances

Service marketing

Dealer service operations

Territory management

Dealer relations

English

French

German

Italian

Spanish

Formation

Degree-level education

Description du poste

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Zonal Service Manager (Europe Region) - Remote based role - France based

Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for dealer service performance in the zone, leading the implementation of various service processes. You will guide overall business operations, identify improvement areas, and support new project implementations within the zone.

Key Responsibilities:

1. Ensure timely publication of customer engagement events to generate market excitement and pre-launch hype.
2. Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
3. Drive growth in After Sales Service to increase customer market share.
4. Achieve workshop loading targets by increasing job orders and service volumes.
5. Ensure penetration of Extended Warranty, Roadside Assistance, and Maintenance Contracts per organizational targets.
6. Enhance customer satisfaction metrics to meet or exceed benchmarks.
7. Support strategic spare parts planning through market intelligence and dealer visits.
8. Resolve customer complaints effectively, including onsite resolutions and feedback management.
9. Promote service engagement campaigns with distributors and customer events.
10. Lead product quality reporting, including PDI feedback, warranty audits, and service quality checks.
11. Design and implement service schemes to increase workshop footfall and touchpoints.
12. Communicate safety tips during natural calamities and promote peace-of-mind products.
13. Hold regular meetings with regional retail teams to assess realities and identify improvements.
14. Help understand customer profiles to refine service offerings.
15. Assist in spare parts management and coordinate with factory teams.
16. Ensure service readiness for new models, including training and equipment availability.
17. Support onboarding and setup of new dealers.
18. Complete service projects timely, meeting organizational deadlines.
19. Improve processes for customer journey and monitor NPS for better experience.
20. Boost dealer profitability and service absorption ratio.

Experience required:

• Degree-level education preferred.
• 13+ years in a similar role, including:
• Service marketing experience
• Knowledge of dealer service and parts operations
• Territory management and dealer relations
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish.

About Flying Flea - Royal Enfield:

Flying Flea, endorsed by Royal Enfield, is a new City+ mobility brand committed to innovation and a legacy of motorcycling excellence. Inspired by the 1940 Royal Enfield Flying Flea motorcycle, it aims to deliver authentic design and cutting-edge technology, with products expected by early 2026.

The brand boasts a team of over 200 engineers developing in-house motor, battery, BMS, and software, with more than 40 patents filed. An EV manufacturing space is being established at Vallam Vadagal.

Learn more about us and our latest openings.

Working at Royal Enfield:

Headquartered in India, Royal Enfield operates in over 65 countries, aiming to be a global premium brand. We value how we do things as much as what we do, fostering a culture of innovation, diversity, and experiential branding.