Area Manager (Service Manager)

JR France; Tours; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading company in the electric vehicle sector is seeking a Zonal Service Manager responsible for dealer service performance across the Europe Region. This remote position involves establishing service workshops, enhancing after-sales service, and effectively managing dealer relations to ensure operational compliance and customer satisfaction. Candidates should possess extensive service marketing experience and fluency in English and French, with additional language skills preferred.

Qualifications

• Extensive service marketing experience required.
• Knowledge of dealer service and parts operations necessary.
• Fluency in English and French; knowledge of another language is a plus.

Responsabilités

• Establish EV service workshops in compliance with safety norms.
• Drive growth in after-sales service and manage dealer service performance.
• Ensure effective customer complaint resolution and promote service engagement campaigns.

Connaissances

Service marketing experience

Knowledge of dealer service operations

Territory management

Fluent in English

Conversational in French

Knowledge of German

Knowledge of Italian

Knowledge of Spanish

Description du poste

Zonal Service Manager (Europe Region) - Remote based role - France

Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. You will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in the zone.

• Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
• Drive growth in after-sales service to expand customer market share within the assigned zone.
• Achieve workshop loading targets by increasing job orders and service volumes as per the defined goals.
• Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
• Support strategic planning for spare parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.
• Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
• Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events.
• Lead product quality reporting initiatives, including PDI feedback collection, warranty claim parts audits, and service process quality audits across the network.
• Design and implement attractive service schemes aimed at driving workshop footfall and increasing service touchpoints within the zone.
• Ensure proactive customer communication regarding safety tips during natural calamities, and promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.
• Support the organization in understanding customer profiles and expectations to refine and improve service offerings.
• Provide spare parts management assistance to channel partners and facilitate coordination with the factory team.
• Ensure new model service readiness, including timely training, procurement of initial parts kits, and availability of tools and equipment.
• Support onboarding and operational setup for new dealers in the zone.
• Ensure timely completion of all service-related projects, in line with organizational targets and deadlines.
• Be accountable for boosting dealer profitability and the dealership's service absorption ratio.

Qualifications & Skills

• Extensive service marketing experience
• Knowledge of dealer service/parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English, French, and ideally another language such as German, Italian, or Spanish

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