Area Manager (Service Manager)

JR France; Toulouse; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading company in the electric vehicles sector seeks a Zonal Service Manager based in France to oversee dealer service performance and implement service processes. This remote role involves managing dealer relationships, ensuring safety compliance, and driving growth in after-sales service, requiring extensive experience in service marketing and fluent English and French.

Qualifications

• Extensive service marketing experience.
• Fluency in English and French required; German, Italian, or Spanish preferred.
• Knowledge of dealer service and parts operations.

Responsabilités

• Achieving workshop loading targets by increasing job orders.
• Promoting service engagement campaigns and participating in customer events.
• Resolving customer complaints promptly.

Connaissances

Service marketing experience

Knowledge of dealer service operations

Territory management

Customer complaint resolution

Fluency in English

Fluency in French

Proactive communication

Description du poste

Job Description:

Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

As the Zonal Service Manager, you will be responsible for the dealer service performance in the zone and will lead the implementation of various service processes. Your duties include providing guidance on business operations, identifying areas for improvement, and supporting new project implementations.

You will establish EV service workshops in line with company standards, ensure safety and operational compliance, and drive growth in after-sales service to expand customer market share.

Key responsibilities include:

1. Achieving workshop loading targets by increasing job orders and service volumes.
2. Ensuring penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC).
3. Supporting strategic planning for spare parts through market intelligence and dealer visits.
4. Resolving customer complaints promptly and effectively.
5. Promoting service engagement campaigns and participating in customer events.
6. Leading product quality reporting initiatives.
7. Designing service schemes to increase workshop footfall and touchpoints.
8. Ensuring proactive customer communication and promoting peace-of-mind products.
9. Assisting with spare parts management and facilitating dealer onboarding.
10. Supporting new model service readiness and timely project completion.
11. Boosting dealer profitability and service absorption ratio.

Qualifications include extensive service marketing experience, knowledge of dealer service and parts operations, territory management, and dealer contact experience. Fluency in English and French is required, with additional languages such as German, Italian, or Spanish preferred.

This role is at the intersection of technology and lifestyle, working within Royal Enfield's Electric Vehicles Division, which boasts a team of over 200 engineers focused on innovation in connected electric vehicles.