Area Manager (Service Manager)

JR France; Montpellier; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Join a leading company in the electric vehicle sector as a Zonal Service Manager. This remote-based role focuses on enhancing dealer service performance and expanding customer market share through innovative service initiatives. Ideal candidates will possess extensive service marketing experience alongside strong communication skills in multiple languages.

Qualifications

• Extensive experience in service marketing and operations.
• Fluent or conversational in English and French; additional languages preferred.

Responsabilités

• Establish EV service workshops ensuring compliance.
• Drive growth in After Sales Service and achieve targets.
• Resolve customer complaints and promote service campaigns.

Connaissances

Service marketing

Dealer service operations

Territory management

Customer communication

Market intelligence

Onsite resolution

Service engagement campaigns

Description du poste

Job Title: Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

Job Description:

As the Zonal Service Manager, you will be responsible for dealer service performance in your zone, leading the implementation of various service processes. Your role includes providing guidance on business operations, identifying improvement areas, and supporting new project implementations.

1. Establish EV service workshops aligned with company standards, ensuring safety and operational compliance.
2. Drive growth in After Sales Service to expand customer market share.
3. Achieve workshop loading targets by increasing job orders and service volumes.
4. Ensure penetration of Extended Warranty, Roadside Assistance, and Maintenance Contracts in line with targets.
5. Support strategic spare parts planning through market intelligence and dealer visits.
6. Resolve customer complaints promptly, including onsite resolution and feedback management.
7. Promote service engagement campaigns with distributors and at customer events.
8. Lead product quality reporting initiatives, including warranty claim audits and service process audits.
9. Design attractive service schemes to increase workshop footfall and service touchpoints.
10. Ensure proactive customer communication regarding safety and promote peace-of-mind products.
11. Assist in understanding customer profiles to refine service offerings.
12. Support spare parts management and seamless coordination with the factory team.
13. Ensure service readiness for new models, including training and equipment availability.
14. Support onboarding and setup for new dealers in the zone.
15. Complete all service-related projects timely, boosting dealer profitability and service absorption ratio.

Qualifications and Experience:

• Extensive service marketing experience
• Knowledge of dealer service and parts operations
• Territory management and dealer contact experience
• Fluent or conversational in English and French; additional languages such as German, Italian, or Spanish are a plus

Royal Enfield’s Electric Vehicles Division, under the Flying Flea brand, is at the intersection of technology and lifestyle, creating innovative and sophisticated electric motorcycles. We are committed to diversity and welcome candidates from various industries to join our team.