Area Manager (Service Manager)

JR France; Bordeaux; À distance; EUR 65 000 - 85 000; Plein temps

Résumé du poste

JR France, part of the Electric Vehicles Division, is seeking a Zonal Service Manager for the Europe Region. This remote-based role requires extensive experience in service performance leadership, driving after-sales service growth, and effective customer complaint resolution. Ideal candidates should be fluent in multiple languages and have a strong background in service marketing.

Qualifications

• Extensive experience in service marketing, dealer service/parts operations, and territory management.
• Fluency in English, French, and ideally German, Italian, or Spanish.

Responsabilités

• Responsible for dealer service performance and implementing service processes.
• Drive growth in After Sales Service and resolve customer complaints effectively.
• Lead product quality reporting initiatives and assist with spare parts management.

Connaissances

Service marketing

Dealer service operations

Territory management

Customer engagement

Market intelligence

Fluency in multiple languages

Description du poste

Job Title: Zonal Service Manager (Europe Region) - Remote based role - France based Electric Vehicles Division

Job Description:

1. Responsible for dealer service performance in the zone and leading the implementation of service processes.
2. Guide overall business operations, identify improvement areas, and support new project implementation.
3. Establish EV service workshops, ensuring safety and operational compliance.
4. Drive growth in After Sales Service to expand customer market share.
5. Achieve workshop loading targets and increase service volumes.
6. Ensure penetration of Extended Warranty, Roadside Assistance, and Maintenance Contracts.
7. Support strategic planning for Spare Parts through market intelligence and dealer visits.
8. Resolve customer complaints effectively and within timelines.
9. Promote service engagement campaigns and participate in customer-centric events.
10. Lead product quality reporting initiatives and collect feedback.
11. Design and implement service schemes to increase workshop footfall.
12. Communicate proactively with customers during natural calamities and promote peace-of-mind products.
13. Understand customer profiles to refine service offerings.
14. Assist with spare parts management and coordinate with factory teams.
15. Ensure service readiness for new models and support onboarding of new dealers.
16. Complete service-related projects timely, boosting dealer profitability and service absorption ratio.
17. Extensive experience in service marketing, dealer service/parts operations, and territory management.
18. Fluency in English, French, and ideally additional languages such as German, Italian, or Spanish.

Company: Royal Enfield - Flying Flea Electric Vehicles Division

Additional Information: Built to deliver a smart, nimble, and agile ride experience, with a focus on innovation and connected technology. The team includes over 200 engineers across the UK and India, developing motor, battery, BMS, and software for electric vehicles.