Architect Software Senior H/F

JR France; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

A leading technology company is seeking a Dynamics 365 CRM Solution Architect to join its innovative team in Paris. The role involves leading design workshops, architecting solutions, and ensuring successful project delivery while mentoring junior staff. Ideal candidates have extensive experience in CRM solutions and strong organizational skills, ready to tackle large projects effectively.

Qualifications

• Experience with Dynamics 365 implementations required.
• Ability to balance short-term and long-term strategic vision.
• Solid understanding of sales, marketing, and customer service processes.

Responsabilités

• Lead workshops with customers and document requirements.
• Architect solutions for Microsoft Dynamics 365 / Power Platform.
• Manage data migration for D365/Power Platform.

Connaissances

Omnichannel experience

Microsoft platform software experience

Project management

Organizational skills

User interface design

Formation

Minimum 5 years in a consultancy environment

At least 5 years as a technical/solution architect

Outils

Microsoft Project

Microsoft Excel

Microsoft Word

Microsoft Visio

Description du poste

HCL Technologies - Microsoft Business Applications Practice is seeking a Dynamics 365 CRM Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution, including system design, data integration, and migration.

The Dynamics 365 CRM Solution Architect carries the ultimate responsibility for meeting customer requirements and completing the project. You should be comfortable in all aspects of delivery, capable of switching between leading customer-facing functional workshops, managing functional and development teams (on and off-shore), and working with project and programme managers to report on progress, risks, and issues. You will liaise with internal and customer senior stakeholders, adjusting your approach and language as required.

Role Responsibilities:

• Act as a Functional/Technical/Integration Lead, demonstrating a clear approach to methodology, standards, and best practices.
• Lead workshops with customers, document requirements, and design solutions.
• Understand the capabilities of the development team and schedule their work, providing support when needed.
• Architect Microsoft Dynamics 365 / Power Platform solutions and integrations.
• Create and review Solution, Functional, and Technical Specifications documentation.
• Design, develop, review, and test customized code for Dynamics CE Customer Engagement.
• Stay current on Dynamics 365 Customer Engagement and related technologies, including Azure stack and Co-Pilot technologies.
• Mentor senior staff to grow the team's experience and effectiveness.
• Advise customers on CRM best practices, user interface, and architecture.
• Work with Power Platform and related functionalities such as Canvas Apps, Power Portals, and Model-Driven Apps.
• Manage Data Migration for D365/Power Platform.
• Handle Application Lifecycle Management.

Role Product Knowledge:

• Setup, configure, and deploy Field Service, Sales, and D365 Contact Center.
• Experience with Customer Insights Data.

Desired Skills:

• Omnichannel experience including Contact Center setup, Unified Routing, Workforce Management, and Bots.
• Solid Microsoft platform software or IT experience, minimum 5 years in a consultancy environment.
• At least 5 years as a technical or solution architect with Dynamics 365, with 5+ end-to-end implementations.
• Expertise in modules such as Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, or Portals.
• Knowledge of Enterprise Application Integration and Architecture patterns.
• Familiarity with UML, BPMN, and ArchiMate is desirable.
• Ability to manage or lead large projects (6-24 months) with strong organizational skills.
• Up-to-date understanding of business processes, issues, and technology related to sales, marketing, and customer service departments.
• Ability to balance short-term demands with long-term strategic vision.
• Advanced skills in Microsoft Project, Excel, Word, and Visio.