Architect

The SN Solution Architect is a key role, supporting a core team of experienced SN Business Analysts and process experts whose mandate is to design an end to end, order to delivery, flow in ServiceNow. They will join our SN COE deploying other SN products such as CSM, ITSM, ITOM and HAM.

As the technical expert of the core team the architect will be asked to design and implement Proofs of Concept and answer product related questions that have to do with the implementation activities.

We expect all our architects to be hands-on, not just to give advice.

Their day-to-day activities include :

• Participating in design workshops and supporting BAs and developers.
• Transforming proposals into concrete implementations to showcase product capabilities and limitations
• Delivering and partially implementing process and feature designs focusing on minimizing the level of customizations
• Advocating and leveraging best practices in architecture, design and development to the rest of the team.
• Designing ServiceNow OM and SPM implementations including several of the following :
• OM Simple order capture and orchestration
• OM Complex order capture and implementation – link with SPM
• SPM Demand, Project and Resource Management
• SPM SPW implementation
• CSM Portal implementations
• Integrations with 3rd party tools

Skills

Technical & Functional Experience :

• 8+ years Hands-on ServiceNow with 3+ years on OM, SPM is a plus.
• Excellent knowledge of Order Management, SPM, Service Catalog definition and setup with practical experiences (with practical experiences)
• Portal management and customization
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Excellent product roadmap awareness
• Experience with Application and Data model designs
• Good knowledge of CSDM

Professional Skills (Methods & Processes) :

• Knowledge of Ordering and SPM processes
• Knowledge of Sales processes
• Strong problem-solving skills
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities

Soft Skills

• Team player : you will be a key asset to the team and need to be willing to support and jump in when things get complicated
• Proactive : Propose help and assistance in design activities, detect room for improvement and look for optimizations
• Excellent communication : ability to explain complex topics to a non-IT audience, active listening and supportive attitude