Arabic Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; France; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

transfer, hotel)

Free relocation concierge

Monthly performance bonus

Job summary

Mercier Consultancy Group seeks an Arabic Speaking Support Specialist to join our international client’s customer support team in Sofia, Bulgaria. You will handle inquiries via phone, email, and live chat, delivering empathetic service and accurate guidance.

Native Arabic and professional English are essential. You will document interactions, meet KPIs, and take advantage of a fully paid relocation package and monthly performance bonus.

Qualifications

• Native or fluent Arabic (written and spoken).
• Professional proficiency in English for international collaboration.
• Proven experience in customer support services or a similar client-facing role.

Responsibilities

• Provide expert support to clients via phone, email, and live chat, upholding service standards.
• Resolve complex inquiries while maintaining high customer satisfaction and brand loyalty.
• Document all interactions accurately in the internal database.
• Collaborate with international teams to troubleshoot and escalate issues.
• Maintain product knowledge to provide accurate guidance to users.
• Meet performance KPIs and quality standards to qualify for the monthly bonus.
• Act as a linguistic bridge for Arabic-speaking clients.

Skills

Arabic language

English language

Customer support experience

Job description

Arabic Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career-defining opportunities for multilingual professionals looking to excel in the competitive Customer Support Services industry.

Job Overview

We are currently seeking a dynamic professional for an Arabic Speaking Support Specialist position in Bulgaria to join a prestigious international client. This role is ideal for individuals pursuing high-quality Arabic-speaking jobs who are eager to provide exceptional service within the global Customer Support Services sector.

Key Responsibilities

• Deliver expert, empathetic assistance to clients via phone, email, and live chat, upholding the standards of our Customer Support Services partners.
• Resolve complex inquiries while ensuring high levels of customer satisfaction and brand loyalty.
• Document all interactions accurately within the internal database system.
• Collaborate with international team members to troubleshoot and elevate issues as required by the Customer Support Services workflow.
• Maintain a deep understanding of product knowledge to provide professional and accurate guidance to users.
• Consistently meet performance KPIs and quality standards to qualify for the Monthly Performance Bonus.
• Act as a linguistic bridge, ensuring seamless communication for our Arabic-speaking clientele.
• Native or fluent Arabic (spoken and written) is essential for this role.
• Professional proficiency in English to collaborate within our international office environment.
• Proven experience in the Customer Support Services industry or a similar client-facing role.
• Excellent communication skills and a passion for helping others.
• Ability to relocate to Sofia for this Arabic Speaking Support Specialist position in Bulgaria.
• Strong problem-solving abilities and a positive, solution-oriented mindset.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More…

Life in Bulgaria

Sofia, the vibrant capital of Bulgaria, offers a unique blend of historical charm and modern urban living. When you secure one of our many jobs in Bulgaria, you will experience a Mediterranean-influenced climate, rich cultural heritage, and a thriving social scene that makes Bulgaria a top destination for international professionals.

With its affordable cost of living and high quality of life, Bulgaria provides the perfect backdrop for your career advancement. Our comprehensive support package ensures your transition to life in Bulgaria is effortless, allowing you to focus on enjoying the delicious local cuisine and exploring the scenic landscapes that make Bulgaria a hidden gem in Europe.