Apprenticeship: User Assistance Developer F/M

SAP SE; Levallois-Perret; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a forward-thinking company as a User Assistance Developer, where you will enhance user experience through technical writing and multimedia content creation. This role offers an exciting opportunity to work with a collaborative team focused on delivering high-quality documentation for cutting-edge software solutions. You'll receive mentorship and training in industry-standard tools, ensuring you develop your skills in a supportive environment. If you are passionate about technology and eager to contribute to impactful projects, this apprenticeship is perfect for you.

Qualifications

• Proficient in technical writing and updating software documentation.
• Ability to analyze diverse user information needs.

Responsabilités

• Update text for software interfaces and user guides.
• Collaborate with Product Managers and Developers on content.

Connaissances

Technical Writing

Graphic Design

Video Editing (Camtasia)

Information Analysis

English Proficiency (B2)

Formation

Relevant Degree or Equivalent

Outils

DITA

Camtasia

Description du poste

Apprenticeship: User Assistance Developer F/M

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

What you'll do

With its position among the leaders in the enterprise applications and AI market, SAP stands at the crossroads of business and technology. For over 50 years, companies have trusted SAP to excel by unifying strategic operations across Finance, Procurement, HR, Supply Chain, and Customer Experience functions.At SAP, our User Assistance (UA) teams are tasked with creating and refining the information that enables our clients to efficiently implement, manage, and utilize our software solutions.

What you bring

• Technical writing – you will update the text displayed by software graphical interfaces, online help, and user guides. The writing will be done in English, and you may also develop interactive images and learning videos in collaboration with Product Managers and Developers.
• Learning and Support
• You will be supported by User Assistance experts and have a dedicated mentor. You will be trained in DITA and tools for developing new media. The content you develop will be reviewed by an experienced technical writer who will help you adhere to technical writing guidelines and standards.

Required Skills

• Excellent level of English (written and spoken B2 at least)

• Ability to analyze the information needs of diverse users

• Skills in graphic design and video (Camtasia)

Meet your team

At SAP, the User Assistance (UA) teams are responsible for designing and developing the information that helps our clients successfully deploy, administer, and use our software. We are located at the SAP Tower in Levallois-Perret, within the team developing financial consolidation products. We specialize in writing text for software graphical interfaces, embedded help, new media, and online documentation.

Duration: 12/24 months

Start date: as per school calendar (Sept. 2025)

This contract is subject to remuneration in line with the applicable collective agreement (Convention SYNTEC).

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP,you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 424401 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Vocational | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Job Segment: Technical Writer, Cloud, Embedded, ERP, Developer, Technology