Apprenti Commercial Service Clients Hospitalier - H/F

TN France; Lille; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic and proactive Assistant(e) Commercial(e) for their Service Clients Healthcare team. This role involves managing customer orders, assisting clients through various channels, and resolving issues efficiently. The ideal candidate will possess excellent communication skills and a strong ability to work under pressure. Join a company committed to diversity and inclusion, where you can grow your career while making a positive impact in the healthcare sector. This position offers valuable training and insights into the healthcare division, making it an exciting opportunity for aspiring professionals.

Qualifications

• Excellent communication skills are essential for managing customer relations.
• Candidates should be organized and capable of handling multiple tasks efficiently.

Responsabilités

• Manage customer orders from A to Z and assist clients with their requests.
• Analyze and resolve issues promptly while handling complaints effectively.

Connaissances

Dynamic and proactive

Excellent oral and written communication skills

Versatile and adaptable

Rigorous and organized

Time management skills

Ability to work under stress

Formation

Bac +2 / Bac +3

BTS NDRC

BTS MUC

BUT Technico-commercial

Bachelor's in Management of Commercial and Customer Relations

Outils

Sinoe

Hospitalis

ESKER portal

Description du poste

Job Title: Alternance - Assistant(e) Commercial(e) Service Clients Hospitalier

Position Details:

• Department: Service Clients Healthcare France
• Manager: Responsable Service Clients
• Backup: Assistant(e) Commercial(e) Service Clients Hospitalier

Main Responsibilities:

1. Manage customer orders from A to Z
2. Assist external and internal clients with their requests and manage multi-channel customer relations (phone and email)
3. Analyze and resolve issues promptly and efficiently
4. Handle complaints and find satisfactory solutions for clients

Associated Activities:

1. Prepare price offers and confirm commercial conditions with external and internal clients
2. Record orders
3. Enter order information into client portals (Sinoe, Hospitalis, etc.)
4. Manage multi-channel customer relations: phone, emails
5. Respond to client inquiries (information, documents, contacts)
6. Resolve and document complaints and disputes
7. Manage billing anomalies on the ESKER portal
8. Handle specific orders for DOM TOM (from entry to billing) if applicable
9. Share information and documents with Auditors during audits

* List is non-exhaustive

Skills:

Knowledge and Abilities:

• Dynamic and proactive
• Excellent oral and written communication skills
• Versatile and adaptable
• Rigorous and organized
• Time management skills
• Ability to work under stress

Behavioral Traits:

• Good listening skills
• Team spirit
• Strong interpersonal skills
• Positive attitude and contribute to a good team atmosphere

Candidate Profile:

• Higher education level Bac +2 / Bac +3, such as BTS NDRC, BTS MUC, BUT Technico-commercial, or a Bachelor's in Management of Commercial and Customer Relations

Training Offered:

• Understanding of the HC Division organization
• Knowledge of disinfection products
• Internal IT tools
• Safety training
• Compliance training

Location:

Lezennes (59)

Our Commitment to Diversity and Inclusion:

Ecolab is committed to fair and equal treatment of all applicants and employees, promoting diversity and inclusion. We ensure equal opportunities regardless of race, religion, gender, age, disability, or other protected characteristics, and base employment decisions on individual qualifications and performance.